RESPONSIBILITIES:
Kforce's client, a leading global developer and supplier of medical devices located in Northern, NJ is looking to bring on a Sales Operations Supervisor.

Summary:
This person will provide professional and efficient sales support by processing all customer orders, inquiries, issues, returns, and credits by interacting with various Departments as they relate to major equipment. The Supervisor of Sales Support will serve as the primary sales support representative contact for all orders, issues, and inquiries as they relate to major equipment. This includes processing various types of orders, credit card transactions, and investigation of duplicated orders for key accounts.

Duties:

Supervisor must ensure orders are processed timely, accurately, and in accordance with customer specifications
Work closely with the planning and shipping department to ensure orders are shipped in a timely fashion
Assist key accounts and tech support with the processing of return orders, including unauthorized return investigation, RA follow-up, resolution, and submission for processing
Process replacement orders when necessary
As a Supervisor, you will investigate pricing issues and PO discrepancies
Communicate with Sales, Tech Support, Credit Department, Corporate Accounts, Service Contracts and Sales when discrepancies are discovered
Process requests for miscellaneous credits and additional discounts
Provide support to internal and external customers as it relates to requests such as buying history and product information
Special assignments as necessary including weekly reports and analysis of data for key accounts

REQUIREMENTS:

High School diploma or equivalent
3 years of previous sales support experience
Proficiency in Excel, Microsoft Word, Salesforce & SAP
Ability to understand sales/customer needs quickly and react effectively
Ability to organize work, manage multiple priorities and follow-through
High level of attention to detail is necessary
Ability to respond to internal and external customer needs proactively
Ability to function as a team member and work independently
Sense of urgency and ability to work under pressure
Ability to work in a fast-paced environment
SAP highly desired
Salesforce highly desired

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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Sales Operations Supervisor