Job Description

The FA is excited to be recruiting a Revenue Operations Coordinator to join our team behind Experiences by Wembley Stadium. This is an excellent opportunity for someone who is keen to build experience in operations, administration and customer support within a fast‑paced, high‑profile environment. You'll support the sales and account management teams with day‑to‑day processes, help ensure new members are smoothly onboarded, and provide operational and ticketing support on event days, all while working closely with colleagues across the business to deliver outstanding experiences.

This role is Monday-Friday with some event-day availability required throughout the year.

What will you be doing?

Assist with the end-to-end administrative process for all Experiences by Wembley Stadium's new sales and renewals.
Co-ordinate all new member welcome calls across the Account Management and Private Box teams.
Ensure all sales tool systems (Microsoft Dynamics, Audience View) are used correctly and that the data across each system is consistent.
Assist with weekly new member audits to ensure all information is correct and administration is complete.
Support with administration for seat movements and other member requests.
Support Ticketing operations during core and option event days. Ensure accurate use of all ticketing and CRM systems (Microsoft Dynamics, Fortress, AudienceView).
Execute additional tasks as required in order to meet The FA Group's changing priorities.
Comply with all company policies and procedures to ensure the highest standards of health, safety and well-being can be maintained.
As part of The FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.

What are we looking for?

Essential For The Role

Confident using all Microsoft packages, including Outlook, Word and PowerPoint.
Strong Microsoft Excel skills.
High level of numeracy.
Excellent administrative skills.
Excellent attention to detail, accuracy, and a professional approach.
The ability to multitask and work in a challenging, fast-paced environment.
Good communication skills in all areas.

Beneficial To Have

Experience of working in a similar sales and/or membership administrative role and hospitality environment.
CRM data experience and familiarity with Microsoft Dynamics
Experience using Fortress and/or AudienceView would be advantageous
Good team player who is willing to be flexible and has a proactive attitude.

What's in it for you?

We are committed to ensuring everyone can flourish in their roles. To achieve this, we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English Football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, which is an exceptional setting to develop and inspire high-performing England teams and leaders.

Benefits

We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. But that is not all; we also have a range of exciting benefits, some of which can be found below:

Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encourages you to connect and learn with your colleagues and look after your mental health and well-being.
Free, nutritious lunches at Wembley Stadium and St. George's Park.
Free private medical cover.
A contributory pension scheme.
An additional 'Thank You' day's leave, volunteering days, as well as 25 days of annual leave (based on a full-time, permanent contract)
A hybrid working model which offers greater flexibility.

For more information on what it is like to work at The FA, please visit our FA Careers page, https://www.thefa.com/about-football-association/careers

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

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