Job Summary: The Director of Sales Operations is responsible for leading both our Sales Operations and Customer Service Teams. This includes developing systems in line with our Extreme Customer Service initiative to enhance our customer's experience, maximize our store and distributor's inventory levels, and increase sales revenues.

Essential Job Functions

Provides oversight of store and distributor inventory and ensures our customers have the right product at the right place at the right time
Provides leadership and guidance to Sales Operations and Customer Service Departments
Partners with necessary Kimray departments or outside services to provide a better customer experience and delivery.
Ensures maximum CRM usage in customer service for tracking quotes, customer issues, and customer information
Provides oversight for store inventory and replenishment
Leads export warehouse and international shipping.
Maintains knowledge of changing industry standards, trends, and future needs for customer support
Maintains and builds relationships with non-Kimray distributorships in order to seamlessly access inventory for customer needs and to better track product sales
Complies with all safety policies, practices, and procedures. Reports all unsafe activities to supervisor and/or a Health Safety and Environmental team member
Provides leadership to others through example and sharing of knowledge/skill
Performs other duties as assigned

Qualifications

10+ years of experience in related field preferred
Oil field, Sales, or Operations Management experience required
Must have outstanding verbal and written communication skills
Self-motivated and able to accomplish objectives with minimal oversight
Possess strong organizational and time management skills
Must have analytical, problem solving, and critical thinking skills.
Capable of effectively presenting information to internal and external groups
Must have valid driver's license and clean MVR
Must pass background check and drug screen

Core Competencies

Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Nimble Learning – Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
Resourcefulness – Securing and deploying resources effectively and efficiently.
Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.

Supervisory Responsibilities: Yes

Sales Support Manager Customer Service Manager

Education

Bachelor's degree required
Master's degree preferred

Work Environment

Office and warehouse environment

Physical Requirements

Repetitive use of hands
Lifting, pushing, and pulling up to 50 lbs.

Travel

Extensive Travel Required

Safety Sensitive Position

Yes
This position performs tasks or duties that could affect the health or safety of Kimray employees or other individuals and has been designated as Safety Sensitive.

Kimray, Inc

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Director of Sales Operations