The world has changed. Why hasn't insurance?

Kin's mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago's 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what's the role?

We are looking for a Revenue Operations Analyst to join Kin's Revenue Operations team. In this role, you will have the opportunity to partner with key individuals from our Customer Service and Sales teams to make our daily operation more efficient. This includes mapping out procedures to identify areas of improvement, building reports for leadership, and responding to ad hoc research requests.

Here, you will get to be part of a dynamic, data-driven team while bringing your problem solving skills to the table. Additionally, you will have the chance to collaborate with internal stakeholders to help improve our processes moving forward and be a crucial part to the team. To be successful in this role, it is crucial that you are a fast learner willing to work hard to understand a variety of systems and departments.

A day in the life could include:

Assist the Revenue Operations Leads with strategic initiatives
Map out a current process to see what needs to change when we enter a new market
Dig into data to investigate a worrying or exciting trend in agent performance
Administer the internal knowledge base for Customer Service and Account Management
Build and maintain reports used by management
Run the Customer Service Milestone Program

I've got the skills… but do I have the necessary ones?

0-1 years of work experience
Ability to work cross-functionally on a sizeable team
Strong analytical skills, including attention to detail and problem solving skills
Motivated self-starter with the ability to handle multiple priorities and expectations

Bonus Points:

SQL proficiency
Insurance experience

Oh, and don't worry, we've got you covered!

Medical, Dental and Vision Insurance
Flexible PTO policy
Very generous equity options and 401K
Parental Leave
Continuing education and professional development
Disability and Life Insurance
The excitement of joining a high-growth Insurtech company and seeing your work make an impact

About Kin

In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we're making that a reality.

Our approach to the industry makes us unique, and the people at Kin help us excel. We're a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it's how we treat each other. That's one of the many reasons we've been recognized as a great place to work by Built In, Forbes, and Fast Company.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don't discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.

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Revenue Operations Analyst