Role Summary

As a Sales Operations Analyst, you will be working with multiple stakeholders across the organisation to develop, manage, optimise and ensure compliance with processes related to sales and in support of the sales management structure. You will support order processing and fulfilment, quoting, structure, training and sales enablement programs. This role will support the implementation, administration, and hygiene of such processes in CRM.

Duties and Responsibilities

Work with the management team on ad hoc reporting.
Working with sales management to drive best practices throughout CRM.
Support a sales operations structure and environment that will deliver high and consistent service levels to the organisation enabling revenue growth.
Influence CRM to scale ahead of the business' needs.
Develop and implement policies and procedures to ensure data integrity and cleanliness of the CRM with Sales Team (Direct & Indirect), Customer Success, Marketing, and Solution/Tech Teams.
Monitor key performance metrics and dashboards that help the sales organisation focus on performance drivers.
Serve as an escalation point for the resolution of process and/or system issues.
Facilitate and audit deal review and approval procedures.
Evaluate and interpret data, converting data trends into actionable sales processes and tactics to address new opportunities or challenges.
Assist team members with sales enablement training and documentation.
Be the sales representative for any software or platform developments, working closely with other teams within the business.
Work closely with Marketing, particularly around customer segmentation and lead handling processes.
Document and enforce sales team rules of engagement.
Assist with the coordination of quarterly and annual sales meetings.

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Sales Operations Analyst