Who We Are::

Since 2002, Kirei has helped remake the commercial interior design world. We provide innovative, functional, dynamic, and earth-friendly design elements to Top 100 architects and interior designers across North America who create beautiful, productive, healthy places to live, work and play.

At Kirei we believe in sustainability and local manufacturing: So far, our products have helped recycle over 200 million plastic bottles, and we produce our design elements right here in San Diego.

For more information, please visit: https://www.kireiusa.com/about/

Who You Are::

The Hybrid Sales Operations Manager provides leadership, management, and accountability for the Sales Operations team and guides the process from customer inquiry to project follow-up. This role is responsible for overseeing the quoting process, all projects in production, shipping management, managing all processes related to the department, and all other sales operations related management functions.

What You'll Do::

The Sales Operations Manager implements and executes operations and project coordination strategies and oversees the relationship our team has with all customers to deliver our products with a high standard of customer service. They oversee all quoting, order processing, shipping, and delivery of all projects. They will lead and advise their team through custom inquiries and all issues pertaining to orders as the arise.

Key Objectives/Outcomes:

The Sales Operations Manager has a thorough understanding of our products and processes related to quoting, pricing, and shipping and ensures what is quoted, ordered and delivered stands within these boundaries.
Quotes are sent to the customer in a timely manner and with proper pricing for both standard and custom specifications, ensuring lead times are accurate and achieved. Projects in production are managed to ensure all details are clear and the production and warehouse team have clear direction on what they are cutting, assembling, and packing.
KPI’s in relation to lead times, quoting accuracy, order processing and shipping timelines are detailed and highlighted for the executive team to help drive top level company strategy.
Projects come it at company desired margin with constant consideration around low error rate and high customer service.
Oversee all incoming and outgoing shipping processes and procedures to ensure material is arriving to the warehouse and the custom on time and with minimal damage.

Duties and Responsibilities:

Leadership, Management, & Accountability

Sets expectations and clears roadblocks
Manage teams performance and monitors progress
Responsible for department and team goals
Maintain a balance between company, departmental, and individual goals
Assist with the hiring and development of A players

Quote Management

Manage all aspects of the quoting process including customer service interactions, discount approval, custom request monitoring
Revise and update Sales Operations processes to better improve the customer experience
Drive follow-up efforts to close more projects

Project Management

Manage changes and or new processes as necessary to increase efficiency and remove obstacles
Overall responsible for all operations role within the production process ensuring all projects are completed on time and with minimal errors
Oversee all AR handling including information flow from ops to bookkeeper
Ensure projects are closed in a timely manner so KPI’s can be consistently monitored
Work with executive team to ensure monthly reconciliation from CRM and Financial software is accurate and within deadlines.

Job Behavioral Competencies essential to this role:

Ability to Develop People - Coaches people in their current roles to improve performance and prepares them for future roles.
Calm Under Pressure - Maintains stable performance when under heavy pressure or stress.
Attention to Detail - Does not let important details slip through the cracks or derail a project.
Flexibility/Adaptability - Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
Analytical Skills - Able to structure and process qualitative or quantitatively and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights.

What You Bring::

Bachelor’s Degree
Minimum 2 years in a management position
Minimum 2 years working in manufacturing
Demonstrated ability to lead people and get results through others
Ability to organize and manage multiple priorities
Excellent customer service orientation and interpersonal skills
Excellent oral and written communication skills
Ability to deal with problems involving several specific variables in generally standardized situations
Strong interpersonal skills and good judgment and be capable of communicating with a diverse range of individuals
Excellent computer skills including all Gsuite and MS Office applications. (Word, excel, outlook, PowerPoint) required

What We Offer::

Health, Dental, Vision, Pet insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Bonus Plan

#IND1

Kirei USA LLC

New Jobs

Sales Operations Manager