Job Description Summary:

The Manager for Sales Operations will contribute to KISS’ vision of excellence by supporting retailers and distributors globally in delivering excellent customer service by ensuring the accuracy and integrity of customer orders. The role has the responsibility of managing the order lifecycle from order entry into SAP, to order management, overseeing the fulfillment process, the EDI operations for our global purchase orders to maintain the momentum of delivery. The manager will work on important and complex administrative tasks with a high level of interaction with customers, sales team, and liaising effectively with contacts across the total supply chain to identify and meet business requirements with a high level of professionalism.

Job Description:

Manage the complete sales order lifecycle
Manage EDI process from initial transmission through to shipping activity, input manual orders, availability check, credit check, and coordinating until invoicing
Manage the release of orders to the warehouse to ensure on time delivery
Supporting and coordinating preparation of all necessary documentation for export
Resolve incoming Inquiries and record customer complaints with action taken
Liaise with warehouse regarding orders, deliveries, and stock checks
Provide the highest level of support directly to the customers via frequent delivery communication as needed
Manage cases to ensure customer issues are being addressed. Key activities include contacting customer to determine if prior issues/concerns have been addressed. If concern still exists, then assisting customer until concern is resolved
Ensure efficient and correct flow of information between supply chain, Sales, and the customer
Liaise with Planning regarding stock levels and availability
Liaise with transport carrier on issues relating to deliveries, returns/rejections. Issue return authorization when necessary
Track and trace deliveries with transport carrier and provide POD’s when requested
Maintain customer records
Monitor and challenge (where appropriate) credit decisions impacting orders and deliveries
Maintain customer service procedures pertinent to the daily activities within the department
Provide information and analysis to support commercial activities (sales order status updates, shipment forecast)
Participate in customer meetings & communication to customers where appropriate
Provide post shipment support and be responsible for shortages, overages, and other claims investigations
Performs other related duties as assigned by management

Qualifications:

Bachelor’s degree required
SAP SD Module experience a plus but not required
Must have 5+ years of Order & Credit Management Process
Must have 5+ years of EDI knowledge & experience (raw data analysis and ASN requirements)
Must have 3+ years of managing a team
Strong PC proficiency to include Microsoft Office Excel, Outlook, Word, and PowerPoint
Must demonstrate a high level of attention to detail and accuracy
Maintains a high level of productivity and self-direction with a strong sense of urgency and accountability
Has a keen sense of self-awareness
Has a passion for learning new skills every day
Excellent written, oral and listening skills. Clear, concise communication style.
Have the ability to use critical thinking skills and analyze existing information to generate ideas for improvement, takes advantage of opportunities, suggests innovation
Excellent organizational and follow-through skills, problem solver with a solutions oriented mindset; combine conceptual thinking with a practical mindset
Time management skills to prioritize workload and multiple deadlines
Exhibit high degree of professionalism while dealing with internal colleagues as well as external customers
Must work well in a team environment and have a demonstrated ability to operate at all levels within an organization
Ability to work under pressure and cope with tight deadlines yet remain approachable
Ability to be flexible within the role
Should possess good business acumen

Additional Job Description:

Kiss Products

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Manager, Sales Operations