About Kitchener Self Storage

Kitchener Self Storage is a modern, state-of-the-art self-storage facility located in the Doon area of Kitchener. Our facility offers clean, secure, climate-controlled storage with convenient features including heated drive-in loading bays, freight elevators, extended access hours, security systems, and a premium customer experience.

We are looking for a high-ownership, customer-focused Facility Sales & Operations Manager to lead the day-to-day operation of the facility and help continue growing the business.

This is not just a front-desk role. The successful candidate will be responsible for customer service, sales, facility presentation, lead follow-up, operational standards, and helping convert inquiries into long-term customers.

The Role

As Facility Sales & Operations Manager, you will be the primary on-site leader for Kitchener Self Storage. You will manage customer inquiries, show units, complete rentals, maintain the cleanliness and presentation of the facility, monitor security and access systems, coordinate basic operational needs, and help drive occupancy growth.

This is a high-trust, independent role suited to someone who is organized, reliable, comfortable with technology, and motivated by both customer service and sales performance. You will have 1 part-time employee to manage and support.

Key Responsibilities

Sales & Customer Service

Respond promptly and professionally to phone, email, web, and walk-in inquiries.
Understand customer needs and recommend the right storage solution.
Conduct facility tours and clearly explain the benefits of climate-controlled storage, drive-in loading bays, security, cleanliness, and convenience.
Follow up with prospective customers to convert inquiries into rentals.
Complete rental agreements, payment setup, move-ins, move-outs, and account updates.
Handle customer concerns calmly and professionally.
Ask satisfied customers for Google reviews and help maintain a strong local reputation.

Facility Operations

Maintain a clean, organized, safe, and professional facility at all times.
Perform regular walkthroughs, lock checks, unit checks, loading bay inspections, and common-area inspections.
Monitor access control, security cameras, gates, doors, elevators, climate control, and other key systems.
Identify and report maintenance issues promptly.
Coordinate with ownership, contractors, cleaners, and service providers as needed.
Ensure vacant units are clean, ready to rent, and properly recorded.
Maintain office, washroom, loading bay, hallway, and exterior presentation standards.

Administration & Collections

Maintain accurate customer records, rental documents, payments, and account notes.
Process payments and assist with automatic payment setup.
Monitor overdue accounts and follow established collection procedures.
Assist with lien-process administration when required.
Track key operating information including inquiries, rentals, move-outs, occupancy, delinquency, and customer feedback.
Maintain inventory of locks, boxes, packing supplies, and office/facility supplies.

Marketing & Local Outreach

Support local marketing initiatives to grow awareness of the facility.
Build relationships with local businesses, movers, contractors, realtors, downsizers, students, and community contacts.
Monitor local competitors and report relevant pricing or promotional activity.
Help execute promotions while maintaining the premium positioning of the facility.

Qualifications

Required

Strong customer service and communication skills.
Sales-minded approach with the ability to follow up, explain value, and ask for the rental.
Highly organized and detail-oriented.
Comfortable working independently and taking ownership of daily operations.
Reliable, trustworthy, and professional.
Comfortable using computers, email, spreadsheets, online systems, digital leases, payment systems, and security/access-control technology.
Able to maintain high standards for cleanliness, safety, and facility presentation.
Able to handle occasional difficult customer situations with professionalism.
Able to walk the facility regularly and perform light physical tasks related to inspections, cleaning checks, and unit preparation.

Preferred

Experience in self-storage, property management, leasing, hospitality, retail management, car rental, equipment rental, sales, banking, or another customer-facing sales/service environment.
Experience working with facility management software, access control systems, CRM systems, or online payment platforms.
Experience with collections, account management, or customer follow-up.

Schedule

This is a full-time position. The schedule will include weekend and on-call availability. Final schedule will be discussed with the successful candidate, but applicants should be available for a schedule that may include Saturdays and/or Sundays.

Compensation & Benefits

$45,000–$60,000 annual salary, depending on experience.
Performance bonus opportunity based on rentals, occupancy growth, customer reviews, collections, and operational standards.
Paid vacation.
On-site parking.
Employee storage discount.
Modern, clean work environment.
Opportunity to play a key role in the growth of a new premium storage facility.

Ideal Candidate

The ideal candidate is friendly, dependable, organized, and motivated. They take pride in running a clean and professional facility, enjoy helping customers, are comfortable with sales follow-up, and can be trusted to manage the day-to-day operation of a high-quality storage business with minimal supervision.

Pay: $45,000.00-$60,000.00 per year

Benefits:

Flexible schedule
On-site parking
Paid time off
Store discount

Work Location: In person

Kitchener Self Storage

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Facility Sales & Operations Manager