About Us

KiwiCo is an innovative e-commerce company that sparks kids’ creativity and curiosity through offline and online materials and inspiration. We offer kids a delightful, engaging way to explore, create, and learn. Our core offering is a subscription service. We design and deliver awesome hands-on projects to kids. We also manage an e-commerce storefront and content platform. We take great pride and ownership in the products we build and in the community of parents and kids we serve. Our office is located in Mountain View, within walking distance to the Caltrain station. Currently, we work a hybrid schedule of Tuesday and Wednesday in-office and remote work the rest of the week.

KiwiCo is looking for an ambitious and self-motivated Sales Operations Manager to scale our operations to effectively and efficiently serve our quickly-growing Schools and Groups Customer base. The Sales Operations Manager will accelerate growth by defining and optimizing processes and workflows to streamline sales.

Roles and Responsibilities:

Manage the tools and systems that are critical for our sales process, including the CRM.
Enhance sales productivity by identifying, building, and optimizing workflows and processes. This includes identifying and troubleshooting issues and building solutions for the long term
Collaborate with partners to streamline workflows, including finance, operations, and care merchandising (store site listing pages)
Own the end-to-end process of tracking the sales funnel and operational metrics and deliver regular insights to the business, including triaging inbound and balancing AM workloads and goal progress
Define and deliver recommendations to improve the funnel performance for sales management. Support ongoing analysis of the sales team’s performance and effectiveness of different plays
Assist with onboarding and training new sales team members, including creating and maintaining documentation on sales processes, and policies, and creating relevant sales training materials to assist with onboarding new sales talent
Streamline inventory planning and management

Job Requirements:

Bachelor’s degree
3+ years in a sales operations role or similar -- Sales role and Education sector experience a plus
Experience with CRM or customer management tools (Salesforce, Oracle/NetSuite, or similar)
Proactive and self-motivated with a high bias for action
Excellent organizational and time management skills -- detail oriented and meticulous about documenting and communicating processes, workflows, and expectations
Demonstrated ability to work collaboratively with internal partners
Ability to thrive in a fast-paced environment -- start-up experience is a plus
Well-developed capabilities in problem-solving and crafting efficient processes
A result and success-oriented mentality, conveying a sense of urgency and driving issues to closure
An innate drive to innovate and optimize the use of available resources
Comfort with adapting and adjusting to multiple demands, shifting priorities, ambiguity, and rapid change
Proficiency in data analysis

If you’re passionate about delivering innovative, delightful, and enriching products and experiences for kids, we’d love to hear from you.

Diversity

KiwiCo is committed to creating a diverse environment and is proud to be an equal opportunity employer. Individuals seeking employment at KiwiCo are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, veteran or military status, or any other legally protected category.

For the health and safety of our employees, proof of Covid -19 vaccination will be required for all employees who will be at KiwiCo Mountain View. KiwiCo will make reasonable accommodations to this policy for sincerely held religious beliefs and medical reasons on a case-by-case basis. This will not impact the consideration of your candidacy.

KiwiCo, Inc.

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Sales Operations Manager, Schools and Groups