Department: Marketing

Employment Type: Full Time

Location: US - Remote

Description

Hi, thanks for reading about our Sr. Manager - Revenue Operations opportunity! We're glad you're here.

Did you know that Knack is and has always been a 100% remote company? We started as a remote company so we know what it takes to ensure the success of a distributed team.

Knack is a code-free platform used by thousands of customers — from non-profits to the world’s biggest companies — to easily build custom apps, workflows, and databases.

We’re looking for someone has a deep understanding of SaaS marketing technology and the ability to help stakeholders create and curate amazing digital journeys with Knack which can be understood and translated into business decisions to drive more pipeline.

We're looking for applicants that are opinionated about what matters to them and want to join a fun, passionate, close-knit crew of high-quality human beings that, above all, enjoy working together. Hopefully, that's you!

Super excited to apply?! Click HERE to apply now!

Please note - We are unable to sponsor visas at this time

In this role, you will:

Own the end-to-end tracking of the sales funnel and operational metrics, delivering regular insights to the business, including opportunities to improve funnel performance
Influence and manage all HubSpot and revenue technology (sales, marketing, CS) strategy to scale ahead of the business’ needs, ensuring that the strategy takes into account the full client journey and experience
Develop and implement policies and procedures to ensure data integrity and cleanliness of HubSpot and all other system data
Triage and troubleshoot operational issues and optimize processes/infrastructure/systems for scale
Develop in tight partnership with Marketing leadership key performance metrics and dashboards that help the revenue organization focus on revenue attainment and drivers
Enhance sales productivity by enabling the team to work smarter by simplifying processes
Implement best practices within our tech stack to maximize their value (stack may include Product analytics (MixPanel), Customer Data Platforms CDPs (Segment) and User onboarding / In Product (Intercom), Conversational marketing (Hubspot), Web Analytics / A/B testing (GA, Optimize), Website (Wordpress)
Partner with Marketing leadership on alignment and tracking of key marketing metrics and activities and eventually budget to drive ROI reporting and accuracy
From a marketing technology perspective, managing the end-to-end lead to trial to subscription process with a focus on Hubspot and identifying process gaps and areas of opportunity to help the marketing team understand what is working (campaigns, channels, segments etc)
Serve as the primary administrator for HubSpot:
- Manage users, including profiles and permissions
- Create and manage forms
- Improve and document processes; train marketing team members
- Manage data uploads, workflows, and campaign tracking and attribution
- Partner with marketing team to develop and implement strong practices for HubSpot marketing database cleaning and lead segmentation
- Create and optimize a revenue reporting system in Hubspot - building executive reporting in partnership with Marketing leadership including monthly business reviews and board meetings
- Leverage advanced HubSpot features to segment, nurture, and convert leads into customers including leveraging custom events to assist in executing communicating to users (in product, email etc) based on behavioral actions
- Troubleshoot lead and data syncing issues across systems to ensure proper funnel tracking (may include updates to Google Tag Manager, GA4 etc, Segment and other systems connected to Hubspot)
- Manage vendor relationships for marketing platforms and tools
- Support the creation of reports and dashboards highlighting reporting and attribution from marketing efforts across within HubSpot

We're looking for someone who is:

Interested and passionate in working across the company with Marketing, Sales, Customer Success, Finance, IT, and Product.
Abie to to take a high-level objective (or idea), create a framework, build an action plan – and then turn that plan into reality by operationalizing it and executing.
Interested and able to pivot quickly, be agile, flexible, and nimble in the face of constant change.
Able to have a strong sense of accountability to take on a task and be 100% accountable and determined to see things through and drive it across the finish line.
Always looking for opportunities to streamline, improve efficiency, and be more effective, you love to operationalize systems, processes, and policies to be scalable and repeatable.
Effective at managing simple and complex end-to-end projects whether it is rolling out a new workstream or a new system
Constantly striving for data, maintaining the data and making sense of it. You enjoy analyzing it, presenting the insights and making strategic data-driven business decisions.
Able to operate with a growth mindset, always learning and questioning the status quo. Looking to find better ways to do things, more efficiently, and more effectively.

Our Tech Stack:

Hubspot
MixPanel
Segment
WordPress

The biggest benefit of Knack is getting to work alongside our awesome team of Knackleheads. We're a funny, humble, talented team of delightful human beings that, above all, enjoy working with each other, growing with each other, and supporting each other.

These benefits aren't that bad either, though:

🌏 Unlimited Paid Vacation: take the time you need to stay motivated, charged, and balanced. You'll get required days off for birthdays and Knackiversaries.
🛫 Paid Corporate Retreats: we get together once a year at an amazing location to do normal human being things in person. We pay for your flight, lodging, and meals.
🚑 HealthCare: we offer health, vision, and dental, covering 75% of the premium for you and your dependents (spouse + children).
💵 401(k): we give you the option to automatically deduct funds from your pay to stash them away for your golden years.
☮ Equal opportunity and Diversity: we push everyone to maximize their impact on our product and company--we strongly value all of our people, regardless of title or seniority. We believe that different perspectives and backgrounds are what makes a company flourish. That's why we're proud to be an inclusive company with vales grounded in equality and ethics, where we embrace diversity.
🧠 Learning Credits - An annual allowance is provided to stay on top of your game with classes, books, and conferences.
💓 Family support: we offer a generous paid family leave to welcome any new additions to your family.
💻 Tech: we provide a top-of-the-line MacBook.
🤩 Referral Bonus: we think you're great which means you know awesome people! we offer a referral bonus to anyone you refer for an open position once they are hired as an official Knackster!
🏠 Workstation Allowance: we want your work from home space to have everything you need! we offer a workstation allowance to help with that!

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Sr. Manager - Revenue Operations - US Remote