About the role

We are seeking a motivated and experienced leader to join our City Safety and Health Department, with a strong focus on developing people, driving continuous improvement and delivering effective operational outcomes.

Working within a diverse regulatory environment encompassing community laws, compliance, infringements and enforcement, this role provides leadership across key business operations and support functions that contribute to the effective delivery of services to our community.

Reporting to the Manager City Safety and Health, you will lead and support team leaders and their teams, fostering a positive and accountable team culture, building capability and identifying opportunities to strengthen systems, processes and service delivery.

This role offers an opportunity to make a meaningful contribution by leading change, improving ways of working and working collaboratively with stakeholders to achieve sustainable improvements across the department.

Key responsibilities include:

Lead, coach and develop teams, building capability, strengthening accountability and fostering a positive and high-performing culture.
Identify and drive continuous improvement initiatives to enhance business systems, processes and operational effectiveness.
Provide leadership and oversight across business operations, including the School Crossing Program and functions supporting regulatory, compliance and enforcement services.
Lead and support change initiatives, engaging teams and stakeholders to implement practical and sustainable improvements.
Strengthen operational planning, governance, financial management and reporting to support effective service delivery.
Build collaborative relationships across the department and organisation to address challenges and achieve shared outcomes.

This is a full-time permanent role based at Knox Civic Centre. We support flexible working arrangements while ensuring the operational needs of the role are met.

This is a Band 7 classified role. Remuneration will be $115,162 to $129,157 (depending on experience) plus superannuation in accordance with the Superannuation Guarantee.

What you will bring to this role

The key selection criteria for this role are:

Demonstrated people leadership experience, with the ability to develop capability, manage performance and foster an accountable, collaborative and high-performing team culture.
Proven experience leading change and continuous improvement initiatives, with the ability to identify opportunities, engage stakeholders and deliver practical improvements to systems, processes and service delivery.
Strong operational management and problem-solving skills, with the ability to manage competing priorities, navigate complex issues and deliver effective outcomes.
Highly developed interpersonal, communication and influencing skills, with the ability to build effective working relationships and support teams through change.
Sound business management skills, including operational planning, resource management, governance and performance reporting.
Relevant qualifications and/or demonstrated experience in business operations, management or a related discipline.

Experience working within local government, regulatory services, compliance or enforcement environments will be highly regarded.

How to apply

Please submit your application, including your resume and cover letter online via the ‘Apply’ button by 5.00pm, Tuesday, 03/11/2026.

All applications must be made via the online portal. No applications direct to the hiring manager will be considered.

For further information on this role please contact Tania Triantafilopoulos, Manager City Safety and Health, at Tania.Triantafilopoulos@knox.vic.gov.au

A link to the position description can be found in the job listing on our Knox City Council Jobs and Careers page.  

Please note: Candidates will be shortlisted as applications are received and this role may close earlier than the anticipated closing date.

Why work at Knox

Discover your future at Knox City Council, where you will deliver meaningful impact, find great opportunities and work with committed people to shape our community. As an employee of Knox, you can enjoy:

Accrued or rostered days off available for full-time roles, depending on operational requirements

Broad range of leave options including 18 weeks' primary and 5 weeks' secondary parental leave

Salary sacrifice option for Council-owned childcare fees

Opportunities to take on temporary roles or work in different teams to build skills and support career growth

Support towards further study

50% off Knox Leisureworks memberships

Employee Assistance Program (EAP) for support in managing personal and work-related challenges.

To find out more about the benefits of working at Knox City Council, visit knox.vic.gov.au/why-work-knox

Inherent requirements

To view the inherent requirements for this position please see attachment below. 

Office Based role(s) - Inherent Requirements Table .DOCX

Our commitments

Knox City Council is an Equal Opportunity Employer that is committed to providing a workplace that embraces diversity and inclusion. We are committed to a positive, barrier-free recruitment process. If you have any support or access requirements, we encourage you to advise us at the time of application.

Knox City Council has zero tolerance for child abuse and all forms of harm to children. All children and young people who access our services, programs, events and facilities have the right to feel safe and be safe. This includes spaces owned or managed by Council. We take the wellbeing and safety of children and young people in our care seriously. We maintain a child safe organisation by embedding the protection of children into everyday thinking and practice. All Knox City Council employees, contractors and volunteers are responsible for ensuring children and young people are valued, heard and protected from abuse.

Knox City Council acknowledges our offices are located on the traditional lands of the Wurundjeri Woi-wurrung and Bunurong people of the Kulin Nation.

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