SUMMARY

The Senior Manager, Revenue Operations is a strategic and operational leader responsible for maximizing the performance of KORE’s revenue ecosystem through data-driven insights, process excellence, and system optimization. Reporting to the SVP, GTM Revenue Intelligence & Enablement, this role oversees the day-to-day operations and business alignment of Salesforce, CRM Analytics (Tableau), and connected revenue technologies used by Sales, Customer Success, and Marketing teams.

This leader ensures data accuracy, process consistency, and actionable insight delivery that drive commercial growth and execution excellence. The Sr. Manager acts as the bridge between business operations, IT, and GTM teams—turning data into strategy, insights into execution, and systems into scalable growth engines.

The role also plays a key part in advancing the use of AI and intelligent automation across the revenue organization, leveraging emerging tools and predictive analytics to enhance sales effectiveness, forecasting precision, and decision velocity.

CORE ACCOUNTABILITIES:

Revenue Systems Operations

Serve as the operational lead for the revenue systems ecosystem, ensuring Salesforce, CRM Analytics, and related tools effectively support the GTM organization.
Partner with IT, system admins, and data engineering teams to prioritize enhancements, maintain data integrity, and support reliable system performance.
Own the business operations layer of these systems—forecasting, reporting, pipeline visibility, and performance tracking—ensuring information flow supports strategic and tactical needs.
Monitor adoption, user engagement, and data hygiene across the revenue organization, enforcing process discipline and data governance.

Insights, Reporting & Analytics

Lead the development and delivery of revenue dashboards, performance metrics, and strategic insights for leadership visibility and decision-making.
Translate complex data into business intelligence—informing forecasting accuracy, productivity metrics, and account performance trends.
Drive a consistent insights-to-action framework, ensuring leaders and reps understand what the data is telling them and what actions to take.
Provide board- and executive-level analysis supporting strategic planning, investor reporting, and GTM optimization.

Business Process & Enablement

Partner with Sales, Channel, and Customer Success leaders to streamline CRM processes and align system workflows with GTM objectives.
Drive forecasting discipline and data integrity across all sales motions, ensuring pipeline and performance reporting reflect operational reality.
Collaborate with Revenue Enablement to deliver onboarding, training, and reinforcement of CRM best practices.
Identify opportunities to automate workflows and reduce friction, improving accuracy, speed, and user experience through close collaboration with technical teams.

Leadership & Collaboration

Lead and mentor a team of analysts focused on reporting, insights, and revenue operations.
Serve as a cross-functional connector, ensuring the business requirements of Sales, Finance, and Marketing are reflected in systems and analytics design.
Function as the operational conscience of the revenue organization—challenging assumptions, validating forecasts, and maintaining transparency in performance data.
Build a collaborative culture that values accuracy, clarity, and proactive problem-solving.

QUALIFICATIONS & SKILLS

Bachelor’s degree in Business, Economics, Information Systems, or a related field.
7+ years of experience in Revenue Operations, Sales Operations, or Business Analytics, including at least 3 years in a leadership capacity.
Strong operational expertise in Salesforce and CRM Analytics (Tableau CRM) from a business perspective; able to translate data into commercial and strategic insights.
Proven track record in forecasting, pipeline management, and revenue analytics supporting GTM execution.
Demonstrated success leveraging AI and automation technologies (e.g., predictive models, conversational intelligence, or generative AI tools) to enhance sales productivity and forecasting accuracy.
Exceptional analytical and problem-solving skills, with advanced proficiency in Excel, PowerPoint, and data visualization tools.
Excellent communication and stakeholder management abilities; comfortable engaging senior leadership.
Experience in IoT, Telecommunications, or SaaS industries preferred.

COMPETENCIES

Strategic Insight – Connects data-driven insights to business outcomes.
Operational Excellence – Delivers accuracy, consistency, and scalability across the revenue ecosystem.
Analytical Thinking – Simplifies complexity and drives data-informed decision-making.
AI & Automation Mindset – Identifies and integrates intelligent tools to improve efficiency and performance.
Cross-Functional Collaboration – Aligns efforts across GTM, IT, and Finance functions.
Leadership – Develops high-performing teams and fosters a culture of continuous improvement.

KORE VALUES

Customer Obsession: We earn trust through deep understanding and relentless commitment. Customer success is our north star and every chance we can to exceed their expectations we make the most of and enjoy it.
Be the Spark: We lead with energy, creativity, and a bias for action. We don’t wait for change—we ignite it. We listen, engage, and encourage others to participate.
Own the Outcome: We take accountability seriously—delivering on our promises to customers, teammates, and ourselves. We finish what we start. We think like owners and we’re frugal where it makes sense.
Grit & Positivity: We face challenges head-on—with resilience, optimism, and determination. We look at these situations as an opportunity to create a positive outcome. When we make a commitment, we deliver. We challenge those in a respectful way that do not meet their commitments.
Challenge. Debate. But Be Human: We speak up, question assumptions, and challenge ideas—not people. We aim for the best outcomes through respectful, direct, and open dialogue, keeping in mind we’re all on the same team.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to remain stationary; move; lift, push, pull and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.

Kore Wireless Canada Inc.

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Senior Manager, Revenue Operations