Position Summary

We are seeking a strategic and hands-on Revenue Operations Manager to build and scale our revenue engine by aligning Sales, Marketing, and Customer Success through system-driven processes and operational excellence. This role will own revenue forecasting, CRM systems, workflow automation, and end-to-end revenue operations to improve efficiency, visibility, and scalability across the customer lifecycle.

The ideal candidate is highly analytical, process-oriented, and experienced in building operational infrastructure within high-growth or scaling organizations. This individual will work cross-functionally to identify operational gaps, streamline workflows, and implement practical solutions that drive revenue growth and organizational alignment.

Key Responsibilities

Revenue Forecasting & Sales Strategy

Own and deliver accurate revenue forecasts, including pipeline coverage, conversion assumptions, and scenario planning
Partner with Sales leadership to improve forecast accountability and pipeline performance
Analyze revenue and performance trends to support segmentation, targeting, and strategic planning
Support upsell, renewal, and expansion initiatives in partnership with Sales and Customer Success teams

CRM & Revenue Systems Management

Own and manage CRM platforms (e.g., HubSpot), including workflows, automation, integrations, and system configuration
Design and implement system-driven workflows across the full revenue lifecycle, from lead generation through onboarding and expansion
Build automation and triggers to support handoffs, follow-ups, billing, and expansion opportunities
Ensure CRM data integrity and maintain visibility into pipeline activity, customer health, and revenue performance

Revenue Operations & Process Optimization

Develop and implement scalable, standardized processes across the customer lifecycle
Define and improve ownership structures and handoff processes between Sales and Customer Success
Serve as a central operational partner to drive alignment across revenue-generating teams
Eliminate manual processes through automation and workflow optimization initiatives
Identify operational inefficiencies and implement scalable, data-driven solutions

Qualifications

Education & Certifications

Bachelor’s degree in Business, Commerce, Economics, Data Analytics, or a related field
CRM or Revenue Operations certifications (e.g., Salesforce Administrator, HubSpot Certifications) are considered an asset
Additional training in business intelligence, process improvement, Lean, or Six Sigma is considered an asset
Experience with data visualization and reporting tools such as Power BI or Tableau is considered an asset

Experience

10+ years of experience in Revenue Operations, Sales Operations, or Business Analytics within high-growth or scaling organizations

Proven experience designing and implementing revenue processes across the full customer lifecycle
Strong hands-on experience configuring and managing CRM systems, including automation, workflows, integrations, and data structures
Demonstrated success owning revenue forecasting, pipeline analysis, conversion modeling, and scenario planning
Experience building automated, system-driven workflows to improve operational efficiency and scalability
Strong analytical and reporting capabilities with experience developing dashboards and actionable business insights
Proven ability to identify operational gaps and implement practical solutions that drive measurable improvements
Experience collaborating cross-functionally with Sales and Customer Success teams
Strong communication and stakeholder management skills with the ability to drive alignment and resolve ambiguity
Comfortable operating in fast-paced, evolving environments with a high level of ownership and accountability

Core Competencies

Analytical and data-driven mindset
Project management
Change leadership
Stakeholder management
Strategic thinking
Process improvement
Cross-functional collaboration
Problem solving
Execution focused
Mentorship and team support

Benefits

Competitive compensation package
Health and dental benefits
RRSP matching program
Short-Term Incentive Plan (STIP)
Hybrid work environment in Calgary, AB

Krux Analytics

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Revenue Operations Manager