Revenue Operations Manager

About The Role

Kuali is looking for a data-driven, systems-oriented team member to join as our Revenue Operations (RevOps) Manager. You’ll oversee the tooling, reporting, and processes that power our go-to-market teams, helping Sales, Marketing, and Customer Success move faster and smarter. This role is perfect for someone who thrives in the details, loves turning chaos into clarity, and is eager to build scalable infrastructure that supports rapid growth.

You’ll report to the VP of Sales and collaborate closely with stakeholders across Marketing, Customer Success, and Finance to ensure clean data, clear reporting, and streamlined processes from lead to renewal.

If you’re the kind of person who loves optimizing workflows, thrives on cross-functional alignment, and gets a kick out of building dashboards that drive decisions—this could be your next big move.

Who are we?

Kuali builds software solutions for higher education. We help our customers — colleges & universities — focus on providing a fantastic education to students by decreasing their administrative costs. We work in a competitive space, ripe for innovation, with users ready to be delighted.

Our Culture
As a company, we are guided by our cultural values:

Iterate to evolve
Cultivate openness
Act with accountability
Assume the best
Practice humility
Deliver amazing experiences

As Kuali Revenue Operation Manager, we learn from and teach each other, we practice transparency and empathy, we delight in delivering value to our customers, and we WIN!

We work remotely, and have for years. Distributed work is in our bones, with a history of institutions working across state lines on open-source software for more than ten years. Our employees each work in the environment where they’re happiest, from Pennsylvania to Seattle. We work consciously to create a collaborative and healthy remote work culture, and we travel to meet in person a few times each year. We feel it’s important for employees to come to work refreshed and ready for the week so we have a four day work week policy, Monday-Thursday.

Everyone should love their work.

Kuali has been voted a top place to work for 9 years by the Salt Lake Tribune. We also made Forbes' list of America's Best Startup Employers for 2020. Most recently, in 2024 TIME Magazine honored us by naming Kuali to their list of the World’s Top EdTech Companies, ranking us #99 overall and #37 in the US.

At Kuali, we embrace diversity and inclusion at every level. We value and respect individuals from all backgrounds, recognizing that a rich tapestry of experiences and perspectives fuels our success as a company and enriches our collective human experience.

What you’ll be responsible for

Systems & Tooling

Own day-to-day administration and optimization of our CRM (Salesforce) and key GTM tools (HubSpot, ChurnZero, Fathom, etc)
Administer and optimize marketing analytics tools such as Semrush, Google Analytics, Google Tag Manager, and ad platforms like Google Ads and LinkedIn Ads
Maintain user access, data integrity, field configurations, and automations
Evaluate and implement new tooling as needed
Act as the internal expert and trainer for system workflows and documentation
Investigate and implement AI capability across our workflows

Process & Enablement

Integrate tools and process guidance into onboarding and ongoing training
Help onboard new GTM team members by providing access, training, and guidance on systems and workflows

Reporting & Analytics

Document and measure conversion rates across marketing, sales, and customer success by improving our data capture and accuracy
Implement and maintain multi-touch attribution across channels to give clear visibility into marketing’s influence on pipeline and revenue
Ensure consistency and accuracy in UTMs, channel tracking, and customer journey mapping across platforms
Build and maintain dashboards and recurring reports for Sales, CS, and Marketing leaders
Track KPIs such as pipeline health, conversion rates, customer retention, and campaign performance
Ensure leadership has timely, trustworthy data to guide decisions and forecasting
Proactively identify and surface insights that highlight risks and opportunities

Cross-Functional Collaboration

Partner with all GTM functions on matters relating to revenue data management
Partner with Marketing on lead scoring, attribution, and campaign ROI analysis
Align with Customer Success on expansion, renewal, and usage metrics
Act as the connective tissue between GTM functions to ensure seamless execution

About you:

You love AI and want to help GTM teams effectively leverage it
You’ve worked hands-on with tools like Google Analytics, Semrush, and paid ad platforms to help Marketing connect the dots between campaigns and revenue
You’re deeply organized, with an eye for spotting inefficiencies and a drive to fix them
You have a systems mindset and understand how tools, data, and people intersect
You’re comfortable managing multiple requests and priorities across functions
You can work independently but thrive in a highly collaborative environment
You love turning raw data into clear insights and helping others make better decisions
You’re excited to shape how RevOps supports scalable, predictable growth at Kuali
Experience with tools like Salesforce, HubSpot, and Google Workspace

We’d be delighted if you bring experience with:

Experience supporting a SaaS sales team or working in higher education markets
Understanding of lead lifecycle management and multi-touch attribution modeling
Previous ownership of commission operations or forecasting models
Experience with bowtie model from Winning by Design
Understanding of ABM strategy and support tooling
Experience with BI tools like Looker or Quicksight
Experience with CPQ or Revenue Cloud Architecture

Perks

Top-of-the-line equipment of your choice to get your job done
A truly exceptional benefits package including full premium coverage for employee and dependent medical and dental care
401(k) matching
Paid Maternity/Parental leave
4 Day work week!
All the paid time off you need (just work it out with your manager)
Encouragement and support in learning and improving your skill-sets.
Space to work on self-driven projects during quarterly “hack weeks”
Employee resource groups and community events

Kuali

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Revenue Operations Manager