Sr. Sales Operations Associate

L3HARRIS WESCAM Division

Hamilton, Ontario

About L3HARRIS WESCAM

As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro1-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.

About the Role

This position is responsible for maintaining Marketing & Sales business system user procedures, system documentation, and standard work instructions to maintain Quality documentation. As part of this role, you will become a subject matter expert of the Microsoft Dynamics and all associated CRM management reporting.

Primary Responsibilities

Ability to work independently, and collaboratively with different elements of the business, to achieve individual annual goals and objectives, often with minimal oversight or direction
Frequently responsible for providing end-user support of the CRM application including providing guidance, coaching, and training
Communicates within WESCAM to determine CRM system requirements. Works as a liaison between WESCAM and Sector for planning & implementation
Works with WESCAM to ensure CRM best practices are adopted and implemented
Implements strategic goals established by leadership. Establishes operational plans for BD & Sales with short-term impact on results (E.g. less than 1 year)
Provides input into new processes, standards and / or operational plans that will have measureable impact on the achievement of BD & Sales goals
Creates reports and dashboards monitoring business development metrics, goals and measurement for key learnings to enhance CRM system effectiveness. Drive growth by creating meaningful data analytics on new business pipeline and other data sets
Coordination of data calls, working with the Sales / BD teams to provide timely, accurate and complete information to support requests and efforts
Highly organized and thrive in a fast-paced environment
Provide support for the development and implementation of new Marketing & Sales systems and utilities
Support the maintenance, debugging and changes to existing processes and tools / utilities
Assist in the development and maintenance of training procedures, and documentation to support the business systems processes
Develop and maintain Dashboard Reporting for the Opportunity Management System in CRM.
Develop and maintain project schedules
Participate in the testing of new software releases or upgrades as required
Facilitate data clean up requirements as required
Act as subject matter expert for all aspects of the Opportunity Management System and related applications within CRM.
Work with users, management and other business units to investigate issues and make recommendations and implement required changes
Participate in System Integration testing and User Acceptance testing with the business users to ensure a high quality delivery of software updates and process changes
Verifies application results by conducting system reviews
Provide status reports to the executive sponsor or other stakeholders as required
Skilled troubleshooting experience to diagnose the root cause of an issue and make recommendations
As the CRM SME you will ensure the funnel system remains active and relevant by building various reports, dashboards and workflow.
Provide Business Analytics support to develop and implement Key KPIs / Metrics for the Front End of the Business. This includes reporting and analysis on past performance, future forecasts, and ad hoc analysis for corporate.
SME for Business Process Management Systems (BPMS) for Sales Operations in accordance with AS9100D

Required Capabilities

Advanced knowledge of Microsoft Office including Word, Excel, PowerPoint and Crystal Report Writer
Knowledge of Tier 1 ERP and CRM Applications preferably Microsoft Dynamics
Strong analytical problem solving and investigative ability
Strong written and verbal communication skills
Understand and document process flow maps
Ability to prioritize workloads
Able to work unsupervised or as part of a team

Desired Education and Experiences

Requires practical knowledge of job area typically obtained through advanced education combined with experience.
Bachelor’s Degree and a minimum of 2 years of prior related experience or 2 years post-Secondary/ Associates Degree and a minimum of 6 years of prior related experience.
Graduate Degree or equivalent with 0 to 2 years of prior related experience.
Business experience in Aerospace or Manufacturing environment with Product Data Management tools would be an asset

About L3Harris Technologies

In July 2019 – L3 Technologies and Harris Corp merged to become L3Harris Technologies, becoming an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains.

Our customers perform on the world’s most challenging front lines. They trust us to keep them prepared for what’s next. We combine speed, innovation and flawless execution to give people confidence and security in the world ahead.

As we relentlessly pursue new ideas, we know that everything we bring to market must deliver, without fail, every time. The urgency of our quest is matched by our commitment to the people we serve.

In a world of ever accelerating change, threat environments move fast. We move forward faster, delivering industry-leading value.

Our work environment is both challenging and dynamic – our physical environment is state of the art. Here’s what you can expect as an L3Harris WESCAM employee

Brand new, custom-built 330,000 sq ft Engineering and Production facility atop the Waterdown escarpment in Hamilton
Close to hiking paths along the Bruce trail
Every other Friday off (paid – with our rare 9/80 work schedule)
18000 sq ft subsidized Café including 12 mini- Café areas throughout the complex
Free10,000 sq ft on-site gym
Free wellness programs
Free fruit, bagels and coffee
Remote/hybrid work options, hoteling stations providing flexibility and multiple work options
Wellness rooms – first aid, prayer, mother’s room and quiet zones
Work/Life balance
Real opportunities for growth and development
A diverse and inclusive working culture
Everyone’s role at L3HARRIS WESCAM contributes to protecting people’s lives

Diversity & Inclusion

We believe that diversity among our employees makes us a stronger organization.

We are committed to diversity and inclusion within our L3Harris WESCAM family, and our community by welcoming and encouraging applications from anyone interested without regard to race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, protected veteran's status, Aboriginal status or any other legally-protected groups. For people with disabilities, we work with you throughout the recruitment process to ensure you have what you need in order to be at your best. If you require any accommodation for any part of the recruitment/interview process, or as you begin your career with us just let us know and we will take care of you.

Our work environment is both challenging and dynamic. Here’s what you can expect as an L3Harris WESCAM employee

Free wellness programs
Free fruit, bagels and coffee
Remote/hybrid work options and multiple work options
Work/Life balance
Real opportunities for growth and development
A diverse and inclusive working culture
Everyone’s role at L3HARRIS WESCAM contributes to protecting people’s lives

This job description is not intended to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with this job. Management reserves the right to modify, add or remove duties as necessary.

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Sr. Sales Operations Associate