Description:

Laboratoires Expanscience is a French pharmaceutical and dermo-cosmetic company, 100% family-owned, that has been developing its expertise in skincare (Mustela and Babo Botanicals brands) and pharmacology for 70 years.

At Expanscience, we help individuals shape their well-being, from the youngest to the oldest, with products in over 100 countries (brands like Mustela, Babo Botanicals and Piasclédine 300). Our positive impact on society and the environment has been recognized with the B Corp label, and we commit to being a company that is better for the world.

At Expanscience, we also develop and sell natural-based ingredients for the cosmetic industry within its Active Ingredients Division. We are dedicated to seeking innovation and efficiency in all the ingredients we develop, while being mindful of their impact on the environment. With this commitment, we strive to create sustainable and eco-friendly actives that benefit both our customers and the planet.

For our Active Ingredient department, we are looking for a Sales & Operations Associate to join a dynamic and growing team in an international setting, located in Midtown, NYC.

More information can be found on https://www.expanscience-ingredients.com/

Position Summary:

The Sales & Operations Associate will be primarily responsible for the order placement and fulfilment processes of a large customer base for our North America Active Ingredients division, while providing outstanding customer service to customers and supporting the sales team. The role requires extensive proactive communication with customers, the sales team, logistics and the management team.

Job Responsibilities:

Order processing:

This includes all aspects of a customer’s order:

Customer order management – from order reception to shipment confirmation
Order processing ERP systems: NetSuite; QuickBooks, Sage and Excel
Order fulfillment: allocating stock, warehouse coordination for preparation and shipment of the goods for on-time delivery
Billing process: track customer’s payment according to their terms and invoicing.
Communicate with account manager to ensure urgent orders are released from credit hold.
Send all the documents requested by customers (COA, SDS, Bill of Lading…)
Responsible for up-to-date order dashboards
Work autonomously relative to order processing management.
Continuously work to improve order entry related processes to raise service levels, reduce errors and increase efficiencies.

Customer Management:

Build and maintain effective communication and relationships with customers.
Update and maintain an accurate customer database (customers’ requirements, contact details, new customer etc) in the ERP systems
Handle customer complaints and address customer needs with the help of the account manager if needed
Support the Sales Team with daily customers’ requests
Answer in a timely manner to all customer requests

Stock & Materials monitoring:

Ensure all forecasts are entered correctly into the appropriate ERP system
Update the stock tracking file/ ERP weekly to ensure good visibility of the available stock (in coordination with the warehouse)
Help with the procurement of new materials from France (from order to receipt)
Maintain new ingredients and pricing in all ERP systems – in collaboration with the sales team.

Desired strengths:

Strong organizational skills, with high attention to detail and the ability to multi-task
Superior interpersonal skills, with strong customer service focus
Ability to communicate confidently and effectively both on the telephone and in writing.
Team player and self-starter.

Qualifications:

High school graduate or equivalent; college degree preferred.
3+ years previous work experience in sales & operations or related area, with job responsibilities similar to the above listed responsibilities.
Experience with order entry into an ERP system (NetSuite, QuickBooks; Sage a plus)
Proficient in MS Office, especially with Excel.
Must have oral and written proficiency in the English language. French is a plus.
Competence in general business dealings with good mathematical skills.
Ability to commute to the NYC office 2-3 days per week.
Must be legally authorized to work in the U.S.; the company is unable to sponsor or take over sponsorship of an employment visa for this role.

Salary & Benefits:

The competitive and attractive compensation package includes the following:

Salary range of $55 - $65k based on experience.
Joining a certified B-Corp company that uses business as a force for good.
Comprehensive medical, dental, and vision benefits, including a flexible spending account.
401K with 5% Match
Generous paid time off (vacation, sick days, company holidays, summer Fridays and more)
Bi-monthly Mustela & Babo Botanicals products allocation
Wellness stipends
Company-paid volunteer day
Annual corporate offsite and trainings
Various internal initiatives throughout the year in line with our B-Corp commitments: Health Week, Sustainable Development Week, etc
Paid Maternity & Paternity Leave
Tax-free commuter benefits
Joining a diverse, international team that promotes sustainability and inclusion.

Laboratoires Expanscience USA

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Sales & Operations Associate for Active Ingredients