Job Title: Director, Sales Operations

Location: Etobicoke, ON

About Us:

We are proud to say we are one of Forbes 2022 Canada’s Best Employers; here’s why!

Lactalis Canada is enriching and nurturing the lives of Canadians with a diverse offering of dairy products such as Black Diamond Cheese, Lactantia Milk, Astro Yogurt, Balderson Cheese, and Cheestrings; our products are in 95% of Canadian homes! For over 140 years we’ve grown through innovation and a strong dedication to quality, and we’re looking for like minded individuals to keep that growth progressing by joining our team!

We offer a hybrid working model to accommodate the evolving needs of our employees, allowing for flexible work-weeks with 40% work-from-home. Our office has a collaborative, newly renovated workspace with a number of amazing benefits; free parking, free coffee, free yummy Lactalis snacks, a free on-site gym and other great perks to provide the best possible environment for success!

About the opportunity:

The Director, Sales Operations is responsible for leading internal execution of divisional and customer strategies across all accounts and regions. The position is responsible to provide a platform to drive efficient and effective sales excellence approaches across all businesses.

The attributes we are looking for:

Accountable for Annual Budget Planning process including developing progressive and standardized tools across all divisions / customer sales. Standardize and streamline overall process of Budget Planning
Training: Responsible for all onboarding training and development of programs and processes for the Sales team. Develop and/or deliver skills development training for new and existing sales teams. Work in collaboration with divisions and cross-functional teams to ensure relevant training is provided
Lead the implementation of new tools and/or improvement of existing tools for Sales team to ensure standardization and optimization of processes such as Trade Promotion Management and Optimization tools, and reporting tools (Power BI)
Develop master templates and reporting tools for internal and external presentations, dashboards that include internal and external data for the use of Sales, Sales Strategy & Development and Divisions.
Standardize all reporting tools and ensure reporting excellence in terms of visuals, accuracy, standardization, synchronizations, relevance, simplicity and continuous improvement
Responsible for the pricing management process ensuring system accuracy with customer plan and proper management of pricing strategies on a day-to-day basis, including Customer Specific Price (Base) and Promotional Pricing (Off-invoice) input accuracy and ongoing maintenance. Optimize pricing process when it comes to automation with new and existing tools
Manage accruals set-up and ensure accuracy of input in the system. Manage deductions in a timely manner, validate accuracy of the deductions vs. accruals, and act on balances and shortfalls. Responsible for dispute management with Accounts Receivable and manage escalation with Customer Sales.
Accountable for total sales forecast processes, input and maintenance in the system working in collaboration with divisions, customer accounts and demand and supply planning, with the goal to continuously improve forecast accuracy across all customers and categories.

What you will bring:

Bachelor’s degree in Business (MBA preferred)
Minimum ten (10) years experience in FMCG/CPG with Sales, Marketing, Supply Chain or Finance experience
Project Management experience is an asset
Experience with Consumer/Syndicated data (Nielsen and Customer specific data)
Experience leading cross functional teams in a matrix organization
Strong analytical skills, specifically related to financials and business planning
Strong understanding of demand planning principles
Proficient with complex technology and tool implementation, such as trade management systems and optimization products
Excellent written and verbal communication skills
Strong category management skills

What Lactalis will offer:

Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:

A Competitive Base Salary
A Performance-Based Bonus System
5 Weeks of Vacation
Benefits starting day 1
A Pension Program with an Employer Match at 100% of up to 6%
Tuition reimbursement plan of up to $3,000/year
A Volunteer Day to give back to your community
Learning and Development opportunities
A commitment to internal career advancement with potential for international mobility

Diversity, Equity & Inclusion/EOE

Bring Your Uniqueness to Grow Our Culture

We believe each and every individual within the organization provides value. When we encourage and include the voices of all diverse backgrounds and perspectives, we open doors to unforeseen growth and allow individuals to bring their full authentic selves to work. In order to celebrate the uniqueness of our people and the communities in which we operate, we are committed to cultivating a fair and inclusive workplace that fosters real belonging for all.

Lactalis is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order to enable you to be assessed in a fair and equitable manner.

Information received relating to accommodation measures will be addressed confidentially.

Please note Lactalis Canada does not request a credit check or conduct other background checks through the LinkedIn application process. If any of the foregoing is required, a Lactalis Canada employee will contact you after a Job Offer has been signed by you.

Lactalis Canada

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