About the Job:
LaunchDarkly is looking for a Senior Deal Desk Analyst to join our team. You will report to the Sr. Manager, Deal Desk within the Revenue Operations and Enablement team. This is a remote position primarily covering Eastern US and/or EMEA time zones.
Revenue Operations & Enablement is a strategic partner to the Revenue Organization responsible for GTM insights, strategy, technology, and enablement. The Deal Desk team consists of a centralized group of trusted advisors operating as business partners to the sales team. As the primary point of contact amongst various departments, this team works with key stakeholders in constructing complex and non-standard deals. The mission is to improve sales efficiency and prevent bottlenecks in the deal process with the ultimate goal of a smooth closure process for both our internal teams and customers.
You should be customer focused, detailed-oriented, flexible, and can adapt quickly to changes in a fast paced and an agile environment. This position requires a self-starter who can work independently with minimal supervision.
Responsibilities:

Central point of contact for all stakeholders and management of internal workflow for each deal in progress.

Provide guidance and assist with deal structuring, pricing, determining relevant contracting vehicles and non-standard order terms

Construct and prepare customer ready quotes, proposals and/or order forms that comply with Revenue strategy and corporate governance.

Work closely with all team members to get deals through efficiently: Sales, Solutions Engineering, Customer Success, Professional Services, Operations, Legal, Finance, Revenue Recognition, Support, Products and Marketing.

Respond to customer and field inquiries related to quotes, orders and contracts/agreements.

Data entry and updates to internal systems as needed.

Continuously collaborate with cross-functional teams to improve overall workflows and operations processes.

Attend and participate in Sales QBRs and Forecast calls.

Help create/update training materials and documents as needed.

Work on other ad-hoc projects as required.

Qualifications:

5 years experience in Sales Operations or Revenue Operations in a high-tech company.

Minimum 3 years in a direct deal desk or deal management function.

BS/BA in Business, Finance, Sales & Marketing, or related discipline.

Working knowledge of Salesforce.com, knowledge of Dealhub is a plus.

Strong mathematical skills with the ability to construct quotes and orders with varying subscription terms, co-terms, multi-currency and complex constructs.

Proficient in Excel.

Knowledge of forecast analytics and methodologies is a plus.

About You:

A customer focused team player with a high degree of professionalism.

A self-starter who can work independently with minimal supervision.

A high degree of flexibility, extremely organized and detail oriented.

Ability to multitask, prioritize a variety of tasks and meet deadlines.

Strong problem solving and analytical skills.

Ability to learn new tools and systems quickly.

Effective verbal and written communication skills.

Good understanding of business process flow and the upstream/downstream impact.

About LaunchDarkly:
LaunchDarkly is a Feature Management Platform that serves trillions of feature flags daily to help software teams build better software, faster. Feature flagging is an industry standard methodology of wrapping a new or risky section of code or infrastructure change with a flag. Each flag can easily be turned off independent of code deployment (aka "dark launching"). LaunchDarkly has SDKs for all major web and mobile platforms. We are building a diverse team so that we can offer robust products and services. Our team culture is dynamic, friendly, and supportive. Our headquarters are in Oakland.
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Don't let the confidence gap get in the way of applying! We'd love to hear from you.
LaunchDarkly is also committed to giving back to our community and is a part of Pledge 1%, an organization that helps companies make this a priority. Through this initiative and its charitable arm, the LaunchDarkly Foundation, the company is committed to such causes as supporting education for the underserved, homelessness relief and moving towards having a net-zero carbon footprint. You can find more about the LaunchDarkly Foundation and the organizations we serve at https://launchdarkly.com/foundation/.
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Job Type: Full-time

LaunchDarkly

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