Location: Oxford - hybrid working (2-3 days in our Oxford office, remainder working remotely)

Basis: Full Time (37.5 hours per week)

Reports To: Managing Director

Salary: £26,000

summary

Lawbox is a modern, remote legal practice on a mission to disrupt traditional legal and business services. We are looking for a self-driven, highly motivated, and creative Business Operations Apprentice to join our team.

This is a significant and exciting new role for Lawbox. You will be at the forefront of our digital evolution, tasked with designing and implementing automated workflows using AI that will transform the way we work. If you are proactive, hungry to challenge the status quo, and passionate about leveraging cutting-edge technology to enhance customer experience and operational efficiency, we want to hear from you.

While building automations and driving our AI strategy is a core pillar of this role, you will also be fully embedded in our day-to-day business, carrying out vital operational and administrative activities to support the wider team.

role description

This is a full-time role supporting the optimisation of Lawbox’s internal operations and client-facing processes. Day-to-day, the apprentice will assist in mapping and improving business workflows, identifying opportunities for AI and automation, and helping implement tools that streamline legal design and service delivery. The role includes gathering and analysing operational data, preparing reports and documentation, and collaborating with legal experts, creatives, and UX designers to ensure processes are efficient and user-centred. The apprentice will also contribute to customer support and communication activities, helping translate complex operational changes into clear messages for internal stakeholders and clients. This position offers hands-on learning in business operations, AI-enabled process improvement, and legal design, with mentorship from experienced team members.

key responsibilities:

AI, Automation & Digital Transformation

Identify Automation Opportunities: Analyse our current workflows and spot opportunities to eliminate repetitive tasks and friction points.
Design & Build AI Solutions: Develop and implement low-code or AI-driven solutions responsibly using a variety of tools.
Deliver an AI Strategy: Own specific automation projects from scoping through to deployment, ensuring they deliver tangible operational value and a seamless user experience.
Testing & Continuous Improvement: Build test scenarios, gather internal feedback, and monitor live workflows to ensure they remain high-performing and secure.
Change Enablement: Support the wider Lawbox team through digital change, translating technical concepts and helping colleagues adopt new automated tools.

Business Operations & Administration

Provide day-to-day administrative support to ensure smooth legal practice operations.
Maintain internal digital tracking systems, client documentation, and operational workflows.
Collaborate closely with team members to resolve administrative bottlenecks and improve internal service delivery.

the apprenticeship programme

As part of this role, you will be enrolled in the AI & Automation Practitioner (Level 4) Apprenticeship, built around Skills England’s ST1512 standard (version 2.1). This fully funded programme runs alongside your role, allowing you to learn from industry experts and immediately apply your knowledge to real Lawbox projects.

Programme Highlights:

Duration: A 14-month training programme followed by an end-point assessment window.

Learning Structure: 10 interactive content workshops and 2 capstone sessions (delivered remotely, 2 hours each).

Key Learning Modules Include:

AI / Automation / Digital Workflow Foundations
Governance, Responsible Design & Risk Management (including data privacy, ethics, and compliance)
Process Analysis, Solution Design & Practical Build

The Apprenticeship Assessment Plan (AAP) Project:

You will take ownership of a real workplace problem at Lawbox, scoping, building, and evaluating an AI/automation solution that serves as your core exam deliverable.

about you - skills and attributes

Bachelor’s degree (completed or in progress) or further education in Business, Operations Management, Law, Technology, or a related field, or equivalent practical experience.
Tech-Curious & Creative: You are fascinated by AI and modern digital tools. You arrive armed with ideas and a desire to experiment with technology.
Disruptive Mindset: You are proactive, hungry to learn, and love finding smarter, faster ways to get things done.
Self-Driven & Accountable: Comfortable working in a remote environment, you take true ownership of your tasks and projects.
Strong Communicator: You can build relationships with different stakeholders, gather project requirements, and clearly explain technical updates to non-technical colleagues.
Problem Solver: You possess great attention to detail and enjoy mapping out workflows to see how separate systems can connect seamlessly.
Strong foundation in Business Operations and Business Analysis, with the ability to understand and map processes across different functions.
Analytical Skills to interpret data, identify inefficiencies, and support recommendations for AI and automation improvements.
Clear and professional communication skills for collaborating with cross-functional teams and presenting findings to stakeholders.
Customer Service mindset, with an emphasis on empathy, responsiveness, and creating positive experiences for clients and internal partners.
Ability to work effectively in a remote environment, manage time independently, and contribute to a collaborative, inclusive team culture.
Desirable: familiarity with legal services, legal design, or UX principles, and experience with basic data analysis or productivity software (e.g., spreadsheets, workflow tools).

what we offer

A Funded Launchpad for Your Career: A competitive apprentice salary alongside a fully funded Level 4 qualification. You will have guaranteed, ring-fenced off-the-job training hours (minimum 420 hours) to focus entirely on your learning, workshops, and portfolio.
A Culture of Disruption: We aren’t your typical, rigid legal practice. Lawbox is a modern, fast-growing law firm eager to disrupt the legal and business services market. We actively encourage fresh ideas, creative risk-taking, and challenging the "way things have always been done."
Our Values & Environment: We operate on trust, flexibility, and collaboration. We champion autonomy, giving you the freedom to own your projects while remaining deeply connected to a supportive, vibrant, and forward-thinking team.
Ambitious Growth Opportunities: You aren't just filling a seat; you are joining an ambitious practice at a pivotal moment. As we scale, you will grow with us. You’ll have a front-row seat to how a modern business expands, with tangible opportunities to shape your long-term career path within the firm.
True Operational Autonomy: Your work will have an immediate, visible impact. The AI models and automated workflows you build will directly transform how our lawyers and operational teams work day-to-day, giving you a portfolio of real-world achievements to be proud of.
Mentorship & Support: Direct exposure to and mentorship from senior leadership who are genuinely invested in your development, helping you bridge the gap between classroom theory and disruptive business execution.

please note: This job description is not exhaustive and may be subject to change to reflect the needs of the business.

Lawbox.

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