The Company

Level Data, a rapidly expanding software-as-a-service company, is dedicated to transforming lives within the education technology sector. Level Data currently serves over 2,000 school districts and state government bodies across the US and Canada. Level Data serves its customers through a variety of data-oriented backend solutions. Growing over 50% annually, Level Data is a sponsor owned business executing on a plan to address the problems facing school administrators and systems from several angles.

At the core of our mission is a passionate team that prioritizes customer satisfaction. Guided by values such as listening first and assuming positive intent, we relentlessly pursue excellence, always challenging the status quo with a proactive mindset. Our commitment to urgency places our customers at the forefront of every decision.

The Company is based out of Kalamazoo, Michigan but is a fully remote workforce.

Overview & Responsibilities

The Sales Operations Manager will be the owner of the full sales operations' infrastructure. Reporting into the Director of FP&A and manager of a sales ops specialist, this individual will oversee reporting on sales team data to the relevant stakeholders, data infrastructure refinements (of which there will be many), ad-hoc analysis and integrating acquired businesses / new products.

Reporting

The main responsibility of this role will be the direct ownership of reporting the results of the sales team of 10+ account executives and sales development representatives.

Report weekly and monthly on new and expansion bookings, pipeline analysis, trends, etc. leveraging and improving upon existing dashboarding
Review bookings progress and analyze areas of improvement across products, regions, and other relevant cohorts alongside VP Sales, CRO, CFO and FP&A Director
Refine outputs analyzing funnel leakage and partner with Customer Experience team to jointly report and address customer churn
Produce timely and accurate monthly commissions reports driving sales team compensation
Partner with sales in the design, development, and implementation of sales quotas, targets, and incentive plans for sales staff
Identify go-to-market process enhancements through analyzing sales data, TAM and consumer trends
Track and measure sales team progress toward pre-established goals using appropriate sales metrics

Data Infrastructure

Refine previously established sales territory assignments for sales operations personnel
Work with FP&A team to update bookings projections
Become a subject matter expert in existing CRM tools to streamline reporting, spearhead problem solving, and drive efficiencies cross functionally
Champion future CRM migration / optimizations
Lead the sales ops integration with new products and acquired businesses
Collaborate with marketing team for reporting across new promotions and campaigns
Work in concert with dependent stakeholders across product, billing and customer experience teams

Who are you:

- You are a dashboarding wizard who enjoys making sense of large complex data sets

You have implemented automation tools to level up a growing B2B SAAS sales motion
When necessary, you can draft a sales operations policy and procedures document to create alignment
You are adept at helping sales teams reach quotas / forecasts / budgets through your recommendations and analysis
You are a hands-on team player and self-starter

Qualifications:

Holds people accountable and influences without authority
Advanced in CRM systems such as Hubspot / Salesforce
Advanced in Microsoft Excel / other applicable Dashboarding software
Leads by example, creating a sense of energy, ownership, and personal commitment
Excellent communication and organization skills
Possesses deep analytical skills and is able to process information quickly and make decisions in a timely manner
Strong sense of self and can relate well to works; learns quickly and can adapt to changes in timeframes, people and situations with ease; remains calm under pressure
3 - 5 years of applicable experience in revenue operations roles or similar (B2B SaaS preferred)

Benefits

Unlimited vacation
4% 401k Match
Competitive Healthcare
Compensation Range $80,000 - $110,000 (Based on experience)

Level Data LLC

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Sales Operations Manager