The Sales Operations Co-Ordinator plays a critical role within our commercial and professional services organization. They are the bridge between the front and back offices which, when working efficiently, allow for smooth transactions, provide an excellent client experience (both internally and externally), while always ensuring revenue opportunities are well managed and maximized and selling time is optimized.

Whilst the more reactive work of the role is often cascaded down from more senior levels, the Sales Operations Co-Ordinator is typically responsible for identifying, planning, and organizing their own work to achieve agreed team and role objectives, and to meet set KPIs. Effective team working is essential, and the role requires flexibility, a can-do attitude, and a proactive approach to tasks.

Summary of Responsibilities:

This role is responsible for providing operational and administrative support to the sales team. It will also be client orientated and responsible for the assembly of proposal and order documentation.

Key Results Areas

Ownership, leadership and continual improvement of sales processes
Building professional partnerships with clients, commercial team, professional services, and project management teams
Working with the Commercial Director to encourage best practice behaviours within the Commercial and Professional Services teams
Formulation of sales correspondence, to include, but not limited to proposals, tender responses, quotations, orders, and contracts
Responsible for the completion of Client information requests through liaison with representatives throughout the RELX Group, including supplier questionnaires
Participate in creating targeted, solution-oriented proposals with appropriate positioning and pricing for software and services
Managing client information including licencing, key contacts, billing details & data gathering/cleansing
Managing client queries efficiently and with the aim of optimising client satisfaction
Responsible for maintaining accurate forecasting data in conjunction with the Client Success Managers in line with the methodology and processes specified in the Sales Process Playbook and Opportunity Planner
Preparing and publishing sales activity reports to the business, including sales dashboards
Support the generation of professional services proposals, annual plans and renewals
Prepare Statements of Work for clients
Preparation of client statements pertaining to the consumption of professional services resources
Responsible for ordering Third Party Products
Purchase Order Processing
Process new sales orders

Skills and Experience Required

Full understanding and knowledge of the sales process and client relationships
Experienced background in an office support role, with preferably exposure to a Sales / Commercial Team and/or Finance Team
Advanced experience of using:
Client Relationship Management system
Microsoft Outlook, Inc. Calendar management
Microsoft Excel
Microsoft Word
Microsoft Teams
Microsoft PowerBi or other Business Intelligence Software

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Sales Operations Co-Ordinator – EMEA & APAC