Company Description Lifecraft4u is dedicated to supporting individuals who are redefining ambition and success as they move through different life stages. The organization creates spaces for people to reconnect with long-held interests, build genuine relationships, and invest in emotional, mental, and physical well-being. Lifecraft4u focuses on intentional living, offering conversations, experiences, and communities that encourage growth beyond conventional milestones and labels. The company believes age is an invitation to live with greater awareness, confidence, and joy, helping people live fully in the present rather than postponing fulfillment. Its work centers on meaningful engagement, curiosity, and alignment with one’s values.

Role Description The Business Operations and Growth Manager is a full-time on-site role based in Gurugram, responsible for building and managing the operational backbone that supports Lifecraft4u’s programs and community initiatives. This role oversees day-to-day business operations, including process design, resource planning, and coordination across cross-functional teams to ensure smooth delivery of services and experiences. The manager will track key performance and financial metrics, analyze operational data, identify improvement opportunities, and implement scalable systems to support sustainable growth. They will collaborate with leadership to develop and execute growth strategies, manage programs and partnerships, and ensure alignment between operations, customer experience, and the organization’s mission. The role also involves preparing reports and dashboards, managing budgets and forecasts, and supporting compliance with internal policies and relevant regulations.

Key Responsibilities

A. Business Operations & Execution

Manage and coordinate day-to-day business activities.
Act as the coordination link between the Founder and different functional teams.
Translate business priorities into actionable plans and ensure timely execution.
Track daily, weekly and monthly deliverables.
Conduct regular follow-ups with team members and resolve operational bottlenecks.
Prepare business updates, MIS reports and performance dashboards.
Ensure accountability and ownership across teams.

B. Revenue Growth & Business Development

Drive revenue generation across programmes, consultations, events, workshops and other platform offerings.
Identify new business opportunities and revenue streams.
Work with marketing and category teams to generate leads and improve conversions.
Monitor sales pipelines, customer acquisition, bookings and revenue performance.
Develop initiatives to improve repeat purchases and customer engagement.
Work towards achieving monthly and quarterly business targets.

C. Corporate Partnerships & B2B Business

Identify and develop corporate and institutional partnerships.
Explore opportunities for employee wellness, yoga, fitness, mental wellness, learning and lifestyle programmes.
Identify potential corporate clients and decision-makers, particularly HR and administration heads.
Initiate business conversations, arrange meetings and follow up on proposals.
Develop partnership proposals and coordinate commercial negotiations.
Build and maintain a corporate business pipeline.

D. Ecommerce & Customer Experience

Understand the functioning of ecommerce and digital business platforms.
Monitor the customer journey from platform discovery to registration, booking and payment.
Identify opportunities to improve user experience and conversion rates.
Analyse customer feedback, engagement and repeat usage.
Coordinate with the product and technology teams to address platform issues and enhancement requirements.
Ensure a customer-centric approach across all business activities.

E. Team Coordination & Performance Management

Coordinate with marketing, social media, category management, sales, operations and technology teams.
Monitor individual and team deliverables.
Ensure timely execution of assigned responsibilities.
Organise regular review meetings and track action points.
Encourage cross-functional collaboration and a result-oriented work culture.

Qualifications

3–5 years of relevant experience in business operations, ecommerce, digital platforms, sales or business development.
Exposure to startup, D2C, consumer internet or online marketplace businesses will be an advantage.
Understanding of ecommerce business models and customer acquisition.
Experience or exposure to B2B sales and corporate partnerships.
Good understanding of digital marketing, customer engagement and sales conversion.
Strong communication, presentation and relationship management skills.

Key Competencies

Strong business and commercial understanding.
Excellent execution and follow-up capabilities.
Customer-first mindset.
Ownership and accountability.
Ability to manage multiple priorities.
Strong analytical and problem-solving skills.
Ability to work independently with minimal supervision.
Entrepreneurial mindset and willingness to work in a growing startup environment.

Company: LIFECRAFT Solutions LLP – LIFECRAFT4U

Location: Gurugram

Reporting to: Founder & CEO

Experience: 5 Years

Compensation: Up to ₹6 LPA (₹50,000 per month CTC)

Lifecraft4u

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Business Operations and Growth Manager