Description:

Lightology is the destination for contemporary lighting. Through our flagship Chicago showroom, and our pioneering website, we service homeowners and members of the trade nationwide with expert lighting consultations and the largest selection of decorative and architectural lighting available in North America

Find us at www.lightology.com

Position: Sales Operations Manager (Full-Time)

Position reports to: Chief Operating Officer

Job Location: Remote

Job Type: Full-Time

Core Accountabilities:

Design-Implement-Optimize sales and sales management business processes
Ensure proper team coverage scheduling and queue design - meeting customer SLAs - across phone-chat queues, email and RFPs through CRM
Ensures the right data-reporting-analytics are in place for sales management, sales person-team performance evaluation, coverage optimization etc.
Manages lead->opportunity funnel including qualifying-distributing marketing leads to sales team and ensuring quality sale follow-up and dispositioning.
Design and drive sales centric demand generation programs with marketing support.
Own management of sales incentive compensation calculation/reporting

Twelve Month Outcomes:

Implement core sales processes in Netsuite
Implement sales-pipeline management processes in Netsuite
Design and implement an Omni-Channel sales pipeline/opportunity management system
Implement and optimize Sales phone, chat, SMS queues within Contivio Omni-Hub
Have a consistent lead management flow - including reporting - across all lead sources
Build out the data and reporting required for sales team and sales managers
Across Netsuite, Contivio (Omni-hub) and 3rd party reporting (e.g. PowerBI)
Prepare management reports for daily/weekly/monthly assessment of Activity, Leads, Appointments, Quotes, Sales
Work with sales manager to monitor sales person and team performance. Create development plans for underperforming sales staff.

Requirements:

Experience building and implementing Netsuite Service/Sales Modules and administration
Expertise in designing and implementing technology enabled sales and sales management best practice procedures in a high volume digital B2C or B2B environment
Demonstrated ability to design reports and analysis using BI platform and offline tools
Experience designing and managing contact center software – phone, chat & SMS queues
Interiors category expertise
Lighting product and distribution expertise
Experience with Inside Sales and Ecommerce models

Benefits:

Competitive pay
Health, Dental, and Vision Insurance enrollment the 1st of the month after 30 days of employment
401(k) Retirement plan after 6 months of employment with Company Matching
80 hours of accrued vacation time, prorated your first year
40 hours Paid Sick Time Off
Paid company holidays, starting after 30 Days of employment
Short Term, Long-Term Disability, Life, and AD&D optional Insurance benefits the 1st of the month after 30 days of employment

Lightology LLC

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Sales Operations Manager