Who We Are

At Lindt, we are a fast-growing global consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Purpose:

This role is responsible for supporting the overall operations of the Go To Market Team with specific focus on the Sales Operations components including but not limited to: Broker Support, Sales Reporting, and general day-to-day operational activities. This role supports the Sales Operations Manager and serves as a liaison between the corporate office and the field sales team. To be effective in this role, this individual must be comfortable working cross functionally with Sales Management, Marketing, Customer Service, and Finance as well as managing project related work.

This is hybrid role that requires three days per week in our Stratham, NH corporate office.

Essential Job Functions & Responsibilities:

Broker/Customer Management/Support

Process commission payments, prepare spin requests, and maintain/track broker incentive plans.
Maintain customer address book to ensure appropriate reporting structures and commission rate accuracy
Add new customers
Implement customer changes
Manage the systematic reporting hierarchy for all customers

Forecasting/Reporting

Evaluate the Demand (orders) versus Sales forecast as compared to targeted growth objectives
Track performance of Sales team (inc. brokers) forecast against plans.
Report on the actual performance of Seasons, key initiatives, and new item launches against the established KPI targets
Prepare reports for Sales field and Sales Management Team as required and requested
Forecast product samples and initiate marketing pack out orders in support of Sales presentations to customers

Project Coordination/ Operational Support

Alt.Channel Sales support and excess inventory management
Manage the monthly Sales Team Webinar
Support GTM, Sales and Marketing on Customer Specific Packaging/Tray Pricing Needs
Support Overall
Coordinate the Seasonal pack out and new item sample process.  Partner with customer service and logistics to distribute product samples to brokers and field sales as requested and to support sales meetings and trade shows.
Provide support to ad hoc requests from the overall GTM Team including Sales Operations, Shopper Marketing/Display and Innovation.
Train new Wholeale team members on SAP BI (new reporting tool)

Qualifications & Requirements:

Experience:

2-4 years experience required in Sales Support, Reporting and Operations
Sales operations and Go To Market experience preferred
Project Management experience preferred

Skills & Knowledge:

Proficient in Excel, Word & Powerpoint
SAP BI experience preferred
Must have solid written and verbal communication skills
Ability to work independently to complete projects in a timely fashion
Demonstrated success in cross functional environments

Education:

Bachelors degree required

Other Requirements:

Some travel will be required (>10% of the time)
Some weekends may be required

Total Rewards:

Compensation Range: $85,000 - $110,000

To Learn More About Our Benefits For Visit:

https://jobs.lindtusa.com/total-rewards

Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.  Applicants for this position must successfully pass a background screening and pass a drug screening. All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.

If you are looking to join a winning team and fast-track your career, contact us!

Join us in our journey of excellence, impact, and growth

To Learn More About Our Benefits For Visit:

https://jobs.lindtusa.com/total-rewards

Lindt USA’s salary range reflects market rates based on our size, revenue, and location. Starting pay is determined using a wide range of factors including, but not limited to, job-related skills, knowledge, and experience as well as market conditions. A bonus and/or long-term incentive may be included as part of this compensation package.

Lindt and Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.  Applicants for this position must successfully pass a background screening and pass a drug screening. All Lindt & Sprüngli (USA) Inc. properties are smoke and tobacco free.

If you are looking to join a winning team and fast-track your career, contact us!

Join us in our journey of excellence, impact, and growth

Lindt & Sprüngli (USA) Inc.

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