Location: Toronto, Ontario

Employment Type: Full-Time, Permanent

Work Arrangement: On-site

Job Status: New Role

About Us

At Lisa Gozlan, we inspire confidence and personal style through elevated, modern design. As we continue to grow, we remain dedicated to building a distinct and recognizable brand across every customer touchpoint—from digital and social to retail and physical brand experiences.

The Role

The Vice President, Business Operations & Growth is first and foremost a people leader who inspires alignment, develops high-performing leaders, and creates the structure and accountability necessary for the business to scale. Combining strategic thinking with operational excellence, this individual will drive organizational execution and cross-functional performance across the company.

Reporting directly to the Founders, this role will serve as a key operational partner to the leadership team, helping scale the business through its next stage of growth while maintaining the entrepreneurial and founder-led culture that has fueled the company's success.

This individual will oversee multiple business functions, strengthen organizational structure and accountability, improve planning and forecasting, and support the continued development of department leaders.

This is a newly created role and a unique opportunity to help shape the future of a rapidly growing luxury jewelry brand. This is not a role built to maintain an existing organization—it is a role built to help create what comes next.

While the title is Vice President, we are intentionally seeking a builder rather than a traditional corporate executive. This opportunity may be well suited to a highly capable Director or Senior Director ready to take the next step into executive leadership, as well as an established Vice President who is energized by the opportunity to build.

The ideal candidate is comfortable with ambiguity, energized by growth, willing to be hands-on when needed, and passionate about developing leaders, building scalable systems, and translating strategy into execution.

Key Responsibilities

Strategic Leadership & Founder Partnership

Serve as a trusted strategic partner to the Founders, translating long-term vision into operational execution and measurable business outcomes.
Act as an organizational integrator, ensuring strategic decisions translate into clear priorities, accountability, and execution across the business.
Help prioritize competing initiatives, remove barriers to execution, and ensure alignment across the leadership team.
Bring fresh ideas, thoughtful perspective, and sound business judgment while being comfortable respectfully challenging ideas and recommendations when appropriate.
Build scalable structure while preserving the entrepreneurial culture, agility, and pace that define Lisa Gozlan.

Organizational Leadership & Execution

Drive alignment across Product, Brand, Growth, Retail Operations & Sales, Customer Experience & Communications, and Finance.
Establish and lead company-wide planning, goal-setting, and accountability processes.
Create clear operating rhythms, decision-making frameworks, workback schedules, and reporting structures that support effective cross-functional execution.
Lead cross-functional initiatives and ensure the timely execution of key strategic priorities.
Identify organizational bottlenecks and implement practical, scalable solutions.
Ensure departments operate against shared business priorities rather than in functional silos.

Executive Leadership & Team Development

Provide direct leadership and support to the company's six organizational pillars:

Product
Brand
Growth
Retail
Customer Experience & Communications
Finance

Responsibilities include:

Coach and develop department leaders to strengthen performance, leadership capability, and decision-making.
Establish clear expectations and create meaningful accountability across the leadership team.
Empower functional leaders to own their areas of expertise while providing the direction, coaching, and challenge necessary to drive business performance.
Address performance or execution gaps proactively and support leaders in developing solutions.
Support organizational planning, workforce growth, leadership development, and succession planning.
Foster collaboration across departments while maintaining a high-performance culture.

Operational Excellence

Develop systems, processes, and operating frameworks that support sustainable growth.
Improve communication, coordination, and execution across departments.
Build meaningful reporting frameworks, dashboards, and KPIs that provide visibility into business performance.
Create operational rigor while maintaining the flexibility required in a fast-moving, founder-led organization.
Evaluate and implement technology, automation, and operational improvements that increase efficiency and scalability.

Financial Planning & Business Performance

Partner with Finance to strengthen forecasting, budgeting, and financial reporting.
Monitor organizational performance and identify opportunities to improve profitability, efficiency, and resource allocation.
Support inventory planning and operational decision-making through data-driven analysis.
Translate operational and financial information into actionable recommendations for the Founders and leadership team.
Evaluate investments and competing business priorities using commercial impact, ROI, operational requirements, and long-term strategic value.

Business Growth & Strategic Initiatives

Partner with the Founders and leadership team to identify and evaluate opportunities for continued business growth.
Evaluate opportunities across retail, e-commerce, wholesale, partnerships, and new markets, balancing commercial potential, customer demand, operational readiness, investment requirements, and long-term brand strategy.
Support the continued expansion of the business across Canada, the United States, and international markets.
Develop thoughtful approaches to testing new markets, channels, and opportunities before significant investment.
Lead high-impact strategic initiatives from concept through execution while balancing speed, quality, commercial return, and long-term sustainability.

Organizational Development

Partner with Human Resources and senior leadership on workforce planning, succession planning, and leadership development.
Evaluate organizational structures and recommend improvements that support continued growth.
Champion change-management initiatives as the organization evolves.
Help build and sustain a culture rooted in accountability, ownership, collaboration, and continuous improvement.

Qualifications

7+ years of progressive leadership experience, with demonstrated success leading complex, cross-functional teams and initiatives.
Experience at the Director, Senior Director, Vice President, or comparable executive leadership level, with demonstrated experience leading senior leaders and/or complex cross-functional teams.
An exceptional people leader with the ability to coach, develop, challenge, and inspire high-performing leaders and teams.
Experience within a high-growth, founder-led, consumer products, retail, e-commerce, omnichannel, or similarly entrepreneurial organization.
Demonstrated experience translating business strategy into execution across multiple functions.
Strong commercial, financial, and operational acumen.
Experience building systems, processes, teams, and organizational structures that support growth and scalability.
Strong executive presence and emotional intelligence, with the ability to build trusted relationships and influence stakeholders at every level.
A builder's mindset with a passion for developing people, creating structure, challenging the status quo, and solving problems.
Comfortable operating in an environment where priorities can evolve quickly and strategic thinking must be balanced with hands-on execution.
Comfortable leading functional experts without needing to be the subject-matter expert in every area of the business.
Experience within luxury retail, high-end consumer brands, jewelry, fashion, or a similarly elevated customer-focused environment is strongly preferred.

Why You’ll Love Working Here

Base Salary: $140,000 annually, commensurate with experience and qualifications.
Four weeks paid vacation
Additional day off for your birthday
Comprehensive Health benefits
Opportunity to grow with a fast-growing luxury jewelry brand
Collaborative, entrepreneurial environment with exposure to a wide variety of creative projects

Our Recruitment Process

As part of our recruitment process, shortlisted candidates will be invited to complete a brief video introduction prior to the first interview. This is an opportunity for us to learn more about you, your leadership experience, and your interest in joining Lisa Gozlan.

Ready to Take the Next Step?

If you are a people-focused, strategic leader who is passionate about developing high-performing teams, building scalable organizations, and turning strategy into execution, we would love to hear from you.

We’re looking for someone who brings strong leadership, sound business judgment, and a builder’s mindset—and who is excited to work alongside our Founders and leadership team to help shape the next stage of growth at Lisa Gozlan.

Apply now and become part of the Lisa Gozlan team.

Lisa Gozlan Jewelry Inc. is committed to creating an inclusive and accessible workplace. We welcome applications from all qualified individuals and will provide reasonable accommodations throughout the recruitment and selection process. If you require accommodation at any stage of the process, please let us know.

Ai Disclosure: We do not use artificial intelligence to screen or assess applicants for this position. All hiring decisions at every stage are made by humans.

Lisa Gozlan Jewelry

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Vice President - Business Operations & Growth