About LivingWorks

For four decades, we’ve wondered: how can we make the world a better place? At LivingWorks, that comes in the form of saving lives from suicide. We make it possible with innovative, evidence-based training that can empower anyone to recognize someone’s distress and take action to keep them safe. Everyone has a role to play, and we have training programs for a diversity of helping roles.

We’ve grown a lot since 1983. From a small start-up to a global company, we’re honored to be training communities and organizations around the world. Military units, teachers, corporations, volunteers, faith communities, mental health professionals, and countless others rely on our training to save lives every day.

LivingWorks is a mission-driven, for-profit company. This means:

We exist for our mission: to make communities everywhere safer from suicide
Everything we do, and how we do it, must contribute to our mission
Profit is an ‘outcome’ of what we do, not the ‘why’ of what we do
Profit ensures the sustainability of our organization to serve our mission

About the Position

On behalf of the EVP, Development, the Sales Operations Manager will oversee the execution of the Development strategy. The Sales Operation Manager is responsible for developing, modifying and maintaining the Customer Management System (which holds Business Development, Customer Development, and Fulfillment procedures and processes)

They will ensure that all components of the Customer Management System are understood (training when necessary). They will ensure all processes are adequately resourced and constantly improve the efficiency and effectiveness of the system. Using the CRM, the Sales Operations Manager holds Development Zone Reps accountable for meeting their KPIs and ensures Development Zone Reps have the resources required to meet those KPIs.

Additionally, the Sales Operations Manager will work in partnership with the Fulfillment Manager to ensure that client contracts include effective fulfillment plans and that those plans are followed to successful completion. Working closely with Zone Leads and Multi-Functional Teams (other departments) to do the following:

Talent Acquisition and Training

Hiring, in collaboration with EVP, the best team members
Providing training and continued learning on Customer Management System

Managing Team Performance

Holding Accountability to and Ensuring each Zone leads has:
‘Mapped’ their zone and are implementing strategy provided by EVP of Development
Following established policy and procedure on Development Platform
Frequently holding meetings with Zone Development Reps to ensure targets and KPIs are being met and to plan for action if targets and KPIs are not being met

Providing Team Support

As a Customer Management System expert, providing coaching and assistance where needed - whether hands-on/ad hoc support or developing long term solutions as necessary
Holding the tool kit for high platform performance – specifically the CRM
Ensuring team has resources to meet their KPIs (sales collateral, information, access to SMEs, etc)
Reducing barriers to team meeting KPIs (internal barriers, knowledge/skill gaps of team, external barriers)
Identify any additional gaps in resources and efficiently provide and support team needs
Provide templates; standard form contracts
Ensure promotional materials are accessible and fit for purpose (liaison to Marketing and communications support)
Ensure pricing models, proposal templates are available and ensure margins are being maintained
Educational and networking resources are available (and utilized by the representatives)

Evaluating Team Performance

Ensuring the CRM is designed to collect the best data and the team are inputting that data
Tracking CRM data against targets and KPIs
Identifying gaps and ensuring that KPIs are driving towards strategic objectives
Analyzing and reporting summarized data to EVP, Development

Liaising with Finance

Collaborating with the Finance team to provide financial reporting for Development
Tracking sales and financial performance, to support sales strategy and tactics

Liaising with Fulfillment Manager

Collaborating to ensure client contracts include effective Fulfillment Plans
Monitoring to ensure Fulfillment Plans are being effectively followed, leading to success
Effective Multi-functional Teamwork to ensure Fulfillment Plan are modified as necessary to achieve success

Education and Experience

Bachelor’s degree in a relevant field of study or (5) years’ experience working in a related field
Demonstrated extensive experience and expertise with CRM; Salesforce preferred
Understanding of Government, education, and enterprise sales process
Previous demonstrated team leadership experience providing guidance to Sales teams
Knowledge and/or completion of one or more LivingWorks programs considered an asset.

Competencies and Attributes:

Strong Management and Leadership Skills;
Assertive Problem Solver;
Excellent verbal and written communications skills;
Demonstrated exceptional organizational skills;
Strong listening skills;

How to Apply

Sound like a fit? We’d love to hear from you. In addition to working toward a life-saving mission, LivingWorks offers a competitive compensation package. The workplace for this role is our Calgary office.

Please provide your resume and cover letter detailing your qualifications

Job Types: Full-time, Permanent

Benefits:

Casual dress
Company events
Dental care
Extended health care
On-site parking
Paid time off
Vision care

Schedule:

8 hour shift
Monday to Friday

COVID-19 considerations:
n/a

Ability to commute/relocate:

Calgary, AB T3B 6B7: reliably commute or plan to relocate before starting work (preferred)

Experience:

Sales Operations: 5 years (preferred)

Application deadline: 2022-09-18
Expected start date: 2022-10-17

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Sales Operations Manager