Company Profile

Logicbroker helps our clients launch profitable online drop ship and marketplace programs. Combining the most modern multi-tenant technology with an obsession for stellar customer experience, Logicbroker is changing the retail landscape and what was previously thought to be impossible. Our powerful platform connects retailers, brands, and suppliers at record speed, empowering them to sell more products, reach more customers, and maintain their edge in an ever-evolving eCommerce universe. With a global footprint and headquartered in the United States, over 4,000 brands including The Vitamin Shoppe, Hasbro, Rite Aid, Boscov’s, Samsung, M&M Mars, Coca-Cola, Kroger, HD Supply and Walgreens rely on Logicbroker to manage $6 Billion in Gross Merchandise Value annually. Logicbroker recently received $135M from K1 Investment Management to continue fueling Logicbroker’s position as a global category leader.

Revenue Operations Analyst

Logicbroker is looking for an analytical and strategic thinker/doer who can be a part of our fast-growing company and Revenue Operations team to support our growing Customer Experience practice. This individual will help Logicbroker teams solve internal problems and implement goal-oriented strategies using data to make decisions that help scale the business. This position will support both Sales, Marketing, and Client Experience teams to execute on strategic objectives while making sure day-to-day operations continues to improve efficiency.

Primary Duties and Responsibilities:

Build data-driven KPI/metric dashboards for Customer Experience and Revenue Operations leadership
Drive critical business decisions by analyzing metrics and designing key measurements and reporting that drives business growth
Define CRM best practices, set up systems and reporting to operationalize those best practices, and educate Client Experience partners to drive visibility for performance improvement and consistency
Assist with gathering and analyzing customer and operational data, and act on cross-functional feedback/data to support teams
Perform ad-hoc analysis for senior management to provide data support for business decisions
Provide support to Revenue Operations via standardizing pricing, contracts, and customer engagement
Provide ad-hoc project support to Client Experience and cross-functional teams.

Requirements:

5 years' experience analyzing data, creating reports in either sales and/or customer success - ideally in a SaaS/software or services industry.
Experience with Zendesk or related ticketing system preferred
Proficient in, and enjoys, building spreadsheets for analysis, modeling, and scenario building using Excel or R Programming Language
Bachelor’s Degree in a related field (math, programming, science, economics) from an accredited college/university
Strong and demonstrated analytical, problem-solving, and research skills
Ability to plan, organize and manage workload, and meet schedules with accurate results
Solid communication and status reporting skills
Ability to work independently while achieving expectations
Passion for technology and Logicbroker
Enjoys playing with data to answer questions and help teammates

Compensation and Environment:

In a fast-paced environment we work and play hard — both are a must. Our pay and benefits are highly competitive and at the end of the day each employee here owns a piece of the company. Logicbroker offers a retirement plan, health insurance, and more!

At Logicbroker, we embrace a hybrid work model with a flexible in-office plan. You will receive thorough training to kick-start your career and the tools needed to build a successful home workspace.

Logicbroker is an equal-opportunity employer.

Logicbroker

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Revenue Operations Analyst