Key responsibilities:

Support the sales team in daily operations to meet company business goals and sales targets.
Manage sales-related administrative tasks, including handling customer queries, preparing sample kits, and order forms.
Deliver excellent customer support, fostering trusted relationships with key stakeholders.
Monitor and replenish consumables (streck tubes/kits) on a regular basis.
Careful follow up of sample QC completion and customer’s acknowledgement.
Actively participate in supporting the sales team’s efforts to develop new business opportunities with existing clients and contribute to lead generation initiatives
Identify inefficiencies and roadblocks in sales processes, taking the initiative to execute improvements for the more efficient delivery of sales support.
Track the progress of monthly/quarterly sales initiatives for comprehensive internal reporting.
Undertake ad hoc duties as necessary, including the organization of seminars.
Manage and analyze sales data to provide actionable insights to the sales team and leadership.
Develop and improve sales processes, including lead generation, qualification, and prioritization.
Implement and optimize sales automation/CRM tools to increase efficiency and reduce administrative burden on sales representatives.
Collaborate with Marketing, Finance, and Operations departments to streamline sales activities and ensure alignment with company objectives.
Oversee the sales funnel, tracking conversion rates and identifying areas for improvement.
Conduct regular performance analysis and reporting to support data-driven decision-making.
Train and support sales staff in adopting new processes and technologies

To be a good fit for this role, you would have:

Minimally a Diploma in business administration, science, or a related field.

Prior working experience in sales support with a focus on customer service and coordination would be advantageous.

Ability to work under pressure and meet deadlines in a fast-paced environment.

Flexibility to attend to customer support and operational matters beyond usual working hours.

Excellent communication and interpersonal skills.

Knowledge in CRM Management software will be an advantage i.e. OnepageCRM, Salesforce

Ability to multitask, while maintaining sharp attention to detail.

Specific title and responsibilities may be calibrated to match a given candidate’s experience.

Please send your CV to

hr@lucence.com

indicating the position you are applying for in the subject line. In addition, get creative and tell us in the email in less than 100 words (in any language you like) why you think you will be a right fit for Lucence. Don’t limit yourself to a job description or job title, the world needs every skill you have.

Lucence Diagnostics Pte Ltd

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