A hands-on operator who works closely with the CEO/COO to drive Operations, client delivery, and business growth. This role requires someone who can switch between strategy and execution, solve problems on the go, and take ownership.

Key Responsibilities

Drive CEO priorities to execution, acting as a hands-on problem solver and central coordinator across teams
Define and track KPIs, analyse performance, and establish governance and ensure operational discipline
Ensure timely, high-quality project delivery and proactively manage client issues, escalations, and satisfaction
Oversee day-to-day operations, streamline processes, resolve bottlenecks, and drive continuous improvement
Help build a sales team and support business growth through client acquisition and account expansion

Skills & Requirements

5 to 8 years of work experience
Proven experience in operations and client management within the IT/ software industry, with a foundation in delivery, project management, or development.
Hands-on, highly proactive, and able to manage multiple priorities while driving outcomes
Demonstrates ownership, speed, and strong problem-solving ability

Pay: ₹600,000.00 - ₹1,000,000.00 per year

Benefits:

Health insurance
Provident Fund

Ability to commute/relocate:

Koratti, Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Education:

Bachelor's (Required)

Experience:

Business operations: 4 years (Required)
IT project management: 5 years (Required)
Business development: 4 years (Required)

Work Location: Hybrid remote in Koratti, Thrissur, Kerala

LucidPlus IT Solutions LLP

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