About Us

Guided by our core values – The Lugano Way – our team embodies a proactive mindset that fuels our drive for success. We work with a people-first mentality and foster an environment of continuous learning and mutual growth. Our ultimate goal? To consistently find a path to YES and deliver remarkable in all we do. Through innovation, teamwork, and collaboration, we bring this to life. Join us in shaping a future of brilliance and endless possibilities.

Job Overview

The Sales Operations Manager at Lugano is responsible for optimizing the performance of the sales team developing and implementing effective sales processes, tools, and reporting systems. This role ensures that the sales operations are efficient, scalable, and aligned with the company's strategic objectives. You will work closely with our VP of North America and President ensuring all sales operations are aligned with the direction of the overall sales growth. This role is essential in ensuring that our salons operate remarkably and that our sales strategies are aligned with overall business goals.

About the Role

Sales Process Management:
- Develop, document, and implement sales processes to improve efficiency and effectiveness
- Ensure consistency in sales methodologies and best practices across the team
Sales Forecasting and Planning:
- Monitor sales performance against targets and provide regular updates to management
Sales Enablement:
- Equip the sales team with the necessary tools, resources, and information to succeed
Cross-Functional Collaboration:
- Work closely with marketing, finance, and operations teams to ensure alignment and support for sales initiatives.
- Facilitate communication and collaboration between sales and other departments
Performance Management:
- Assist in setting performance metrics and KPIs for the sales team.
- Monitor and evaluate the performance of sales representatives and provide feedback for improvement
Commission Administration
- Administer and streamline the sales commission process, ensuring accurate tracking, calculation, and timely payouts.

What You Bring to the Team

You have proven experience in sales operations, sales management, or a related role
You have strong analytical skills with the ability to interpret sales data and metrics
You are proficient in CRM systems and sales analytics tools
You pride yourself on excellent communication and interpersonal skills
You can manage multiple projects and priorities in a fast-paced environment
You understand the importance of being detail-oriented with a focus on accuracy and quality
Commission Admin

Pay Transparency

Targeted base compensation is $120,000. The total compensation package is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Our Work Environment

Our workplace is clean, orderly, appropriately lighted and ventilated with the proper safety compliance. Noise levels are considered low and daily physical activities are considered light: office work, seldom lifting up to 25 pounds, bending, stooping, kneeling, or walking. Employees must have the stamina to work long hours if assigned. Hours and days of work may vary by position. Reasonable accommodation may be made to allow people with disabilities to perform the essential functions of their job within the environment.

Our Benefits

Lugano Diamonds is a fast-growing company with many opportunities for you to master your craft and grow your career. We are proud to offer employees a generous compensation package that includes commission and bonus plans for all employees, multi-option healthcare plans, 401k with match, and paid time off. Join the team and carve your own path to the future.

Being You at Lugano

Lugano is committed to creating a diverse work environment that recruits and rewards employees based on capabilities and performance. We are inclusive, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Join Our Team – Where People, Leadership, Innovation, and Passion come first.

CCPA disclosure notice here.

Lugano Diamonds

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Sales Operations Manager