At Luxor, we create an innovative and forward thinking culture that our employees love, and our products reflect this. As a manufacturer of innovative workspace product solutions that are sold to the commercial, educational, industrial and other end markets, we are constantly developing functional products that are value priced. Under our Stand Up Desk Store brand, we create workspace furniture solutions that nurture a healthy and collaborative work environment.

GENERAL PURPOSE:

Luxor Workspaces is seeking an organized Revenue Operations Coordinator to support the activities of revenue operations function. Attention to detail and a preference for process is essential to finding success in this role. Candidates must also be able to work cross-departmentally and be comfortable interacting with many levels of our organization, with the propensity to work through ambiguity and achieve buy-in across a variety of teams and stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Provide cross-functional support to the operations function to optimize revenue generation and retention through solution selling and lead generation efforts

· Work closely with the Marketing, Sales teams, Customer Service and Operations teams to provide on-going support and maintenance of our business systems, processes, and data

· Coordinates revenue operations related support/training, project coordination, creating and maintaining documentation, accommodating ad-hoc user requests and developing management dashboard reporting

· Provide direct user support on Salesforce and NetSuite (and other critical tools and applications) that enable the sales teams

· Be the primary admin for Salesforce and our customer data ecosystem, including software integration, and workflow automation

· Implement and enforce processes and tools that will maintain integrity and accuracy of Salesforce.com data. Experience building custom objects and automations in Salesforce preferred

· Experience integrating multiple software applications with a CRM, has automated multiple processes with flow and supported dashboard and report creation

· Maintain reporting tools and manage ad-hoc reporting requests for the marketing, sales, customer service, and revenue operations functions

· Assist in the development of internal audits and controls to ensure integrity of business processes and data

· Liaison with purchasing regarding inventory management, quoting and order logistics in conjunction with the Manager of Revenue Operations, Supply Chain, and Sales Leadership team

o Coordinates order logistics coordination with operations, supply chain, and sales

o Out of ordinary pricing & quoting

o Lead times of large orders, containers, OOS items

o Analyze sales orders and quotes to identify areas of opportunity

OTHER DUTIES AND RESPONSIBILITIES:

· Interact/liaise with several other departments to assist in customer experience/retention and revenue generating activities

· Generate weekly/monthly reporting of revenue operations related KPIs, projects, campaign results, etc.

· Identify process breakdown and assist in fixing and documenting SOPs

SKILLS AND ABILITIES REQUIRED:

· Commitment to utilizing CRM software and managing via CRM software, Salesforce preferred

· Strong attention to detail

· Self-Motivated

· Ability to attend floor days or tradeshows if need arises

EDUCATION AND EXPERIENCE REQUIRED:

· Bachelor’s Degree

· 2-4 years of customer service/sales/marketing/revenue operations support experience

· 1-3 years of Salesforce administration experience

COMPUTER EQUIPMENT AND LEVEL OF SOFTWARE REQUIREMENTS:

· Intermediate PowerPoint

· Intermediate Word

· Intermediate Excel

· Outlook

· Experience using CRM (Salesforce preferred)

· Experience using Contact Databases (ZoomInfo preferred)

· Experience using ERP systems (NetSuite preferred) to review customer and product data

SPECIFIC KNOWLEDGE, LICENSES, CERTIFICATIONS REQUIRED:

· None

SUPERVISORY RESPONSIBILITIES:

· None

TRAINING REQUIREMENTS:

· None

PHYSICAL DEMANDS:

· Must be able to travel to tradeshows, customer and prospect locations occasionally

PHYSICAL PROTECTIVE EQUIPMENT:

· None

WORK ENVIRONMENT:

· Usual office working conditions

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other

job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the essential levels of knowledge, skills, or abilities.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Ability to commute/relocate:

Waukegan, IL 60087: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer service: 2 years (Preferred)
Salesforce: 1 year (Preferred)

Work Location: Hybrid remote in Waukegan, IL 60087

Luxor Workspaces

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Revenue Operations Coordinator