About the Role

We are looking for a resourceful, detail-oriented Business Operations Coordinator to serve as the operational backbone of a fast-growing boutique advisory firm. You will wear many hats: managing schedules and coordinating team activities, supporting accounts payable and receivable, organizing client events, managing our digital presence, and tracking product usage analytics.

This role is ideal for someone who thrives in small, high-performing teams where no two days look the same. You will interact with senior executives, both internally and at client organizations, and your organizational skills will directly enable the firm's ability to deliver world-class research to Fortune 500 clients.

The right person is proactive, not reactive. You anticipate what the team needs before they ask. You see a filing system that does not work and you fix it. You notice an invoice that is overdue and you follow up. You are the person who makes a small team function like a much larger one.

Key Responsibilities

Scheduling & Coordination

Manage calendars, schedule internal and external meetings, and coordinate team activities across time zones (North America, Europe, Asia-Pacific)
Coordinate travel arrangements and logistics for team members and client engagements

Financial Administration

Support accounts payable and receivable management: process invoices, track payments, follow up on outstanding receivables
Liaise with external bookkeeper/accountant to ensure accurate and timely financial records
Assist with expense tracking and reporting

Event Management

Plan and execute virtual and in-person client events, including industry briefings, advisory dinners, and conference participation
Manage event logistics end-to-end: invitations, RSVPs, venue coordination, catering, AV setup, post-event follow-up

Digital Presence & Communications

Manage the company website (content updates, blog post publishing, SEO basics)
Manage social media accounts (LinkedIn, Substack coordination, other platforms)
Draft and schedule social media content aligned with research publications and thought leadership

Product & Client Operations

Track and analyze product usage data (downloads, report access, client engagement metrics)
Prepare usage reports for leadership to inform product development and client retention
Provide administrative support to the sales team: CRM updates, proposal formatting, client onboarding materials

Vendor & Office Management

Liaise with vendors and service providers (IT, subscriptions, software, office services)
Organize and maintain digital filing systems
Manage subscriptions, licenses, and vendor contracts

Qualifications

2-5 years of experience in an administrative, operations, or office coordination role, ideally in professional services, consulting, or research
Experience managing accounts payable and/or receivable (comfort with invoices, payments, and basic financial tracking)
Experience planning and coordinating events (virtual and/or in-person)
Experience managing or contributing to a company's social media presence
Excellent organizational skills and attention to detail
Strong written and verbal communication skills in English
Ability to manage multiple priorities in a fast-paced, small-team environment
Discretion and professionalism when interacting with senior executives and clients
Experience in a boutique consulting, advisory, or research firm
Familiarity with CRM tools (HubSpot, Salesforce)
Experience with website CMS (WordPress, Squarespace, Webflow)
Basic data analysis skills (Excel pivot tables, charts, dashboards)
Experience with event platforms (Eventbrite, Hopin, Zoom Events)
Familiarity with QuickBooks, Xero, or similar accounting software
French fluency (written and spoken), an asset for Canadian operations and Francophone market expansion
Post-secondary education in Business Administration, Communications, or related field

Compensation

Base Salary: Start at C$70,000 per year
Health, Medical, and Dental Benefits
RRSP Match

Madison and Wall

New Jobs

Business Operations Coordinator