Madman Entertainment is Australia’s biggest independent film and television distributor - licensing and distributing content on DVD & Blu-Ray, as well as into cinemas and to film festivals, digital platforms, TV channels and VOD services nationally. We’re passionate about special interest content like Australian films, documentaries and collectable TV series.

We are looking for an enthusiastic Sales Operations Administrator to join our Home Entertainment team to deliver exceptional customer service and support to our retail customers, consumers,

Agency Partners and to our Sales Operations Team; and to ensure Madman’s office is an awesome destination for our team to collaborate in.

If you’re passionate about building awesome relationships and all things admin and excited about an opportunity to work in the entertainment industry we’d love to talk to you!

Your key responsibilities will be to:

Respond to email queries from customers on orders, liaising with Madman’s 3PL warehouse and track and trace follow up.
Provide great administrative support to the sales and operations teams and Agency Partners. This includes managing various email inboxes, order management for AU & NZ customers and various data entry tasks.
Ensure the Madman office is running smoothly. You will be the ‘go-to’ person for organising any mail and courier requirements, ordering office and kitchen supplies and ensuring our office is neat and presentable for our team and visitors

Our preferred candidate will:

Have 2+ years’ experience in a customer service and administration role, including some experience with Microsoft office programs.
Be engaging, with the ability to build great customer relationships
Be confident with a can-do, hands-on attitude
Possess an exceptional eye for detail and is a gun at multi-tasking
Be an exceptional communicator - both written and verbal
Take ownership, work autonomously and take pride in their responsibilities

Why join our team?

We love collaborating, within our walls and beyond
We create magic with fresh thinkingand ambitious ideas
We are passionate and vocal about the content we work with
We listen to each other’s ideas and praise efforts
We innovate and adapt to do things better and dobetter things
We value balance for our team, both within work hours and beyond

You can expect an open and collaborative environment with great resources and plenty of fun perks. A mix of working from home and in our East Melbourne office, a short walk to the CBD.

Sound like fun? Apply today!

Madman Entertainment

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Sales Operations Administrator