Purpose:

The Sales Operations Manager is responsible for driving Sales transformation in line with the global integrator strategy including sales process improvements, contracting excellence and data-driven sales management.

Key Responsibilities:

Rigorously improve Salesforce.com data quality and adoption.
Drive SFDC uptake and Sales Quality Standards.
Performance managing the sales team towards pipeline targets through relevant dashboards and data visibility tools.
Drive the usage of standard data and reports in theOS (SeaLand Operating System) and the SOS (Sales Operating System) and ensure discussions focusing on driving sales effectiveness and L&S + Ocean growth.
Assist Sales Reps and Management to understand process bottlenecks
Share knowledge through the Global Sales Operations team to ensure global application.
Serve as GSC liaison and ensure we leverage and use GSC services optimally in the frontline.
Drive an environment where we can properly leverage the contributions from Sales Reps/CSP/OTS/Customer Experience.
Ensure clients are allocated to the optimal sales channels.
Sales Systems Super User and local trainer. Work as a change agent on transformation and other global projects.
Driving uptake of new initiatives and tool.
Act as a sounding board for CEN Sales Operations.

Required Qualifications: Experience and Skills

College Degree or equivalent Experience
Strong Sales Process understanding comprising a minimum of 5 years. Proactive in identifying and acting on ideas for new solutions and process improvements to make Sales executives work flow easier and optimize the customer experience.
Demonstrated proficiency in using data to drive business results and Sales Effectiveness.
Good stakeholder management, excellent communication and persuasion skills.
Proven ability to work as a change agent and challenge the status quo.
Ability to influence with limited authority in a global organization
Proactivity: Suggest solutions and process improvements.
Team player: Teamwork across functions and geographies.
Problem-solving mindset and solution-focused attitude.
Strong communication capabilities with practical demonstration; you can take high level technical ideas and translate them into relatable messaging.
Strong stakeholder management; ability to influence without authority and drive behavioral changes needed to deliver results.
You are organized, ambitious, and take pride in supporting a commercial team while increasing our overall win ratios.
Experienced Leadership
SFDC mastery

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Sales Operations Manager