About Us

Over the last year, MakeMyHouseGreen has grown significantly and there are no plans on slowing down! This is why we're looking to hire high-performing SOA to join our unstoppable sales team!

Our mission is to help as many people as possible get the right green home solutions that reduce their carbon footprint as well as their energy bills, so the perfect candidate will be passionate about sustainability and making a genuine difference in the world.

We believe a positive and supportive culture, where all of our employees enjoy coming to work is one of the key reasons we have been able to grow as fast as we have. So a top priority at MakeMyHouseGreen HQ is that everybody has fun, whilst feeling empowered with freedom and autonomy to shape the future of our company!

About The Role

As Sales Operations Associate, your primary responsibility will be to build strong and positive relationships with our customers. You will be the face of our company, providing excellent customer service and ensuring a delightful experience for each customer interaction. This role requires a helpful and friendly approach and the ability to thrive in a fast-paced outbound sales environment. You will have the opportunity to learn and excel in your role while contributing to the growth and success of our organisation.

Responsibilities:

Outbound Lead Conversion: Engage and convert leads into consultation calls for the Sales Executives. Effectively communicate the value of our products to customers and nurture relationships throughout the sales process
Appointment Scheduling: Work closely with the sales executive team to manage their calendars, responsible for scheduling and rescheduling appointments with potential customers
Sales Support: Provide general support to the sales team, coordinating with them on a frequent basis to ensure that leads are being followed up with and no opportunities are missed
Team Inbox Ownership: Take ownership of the team inbox, being the primary point of contact for inbound lead emails. Be responsible for promptly responding to customer inquiries, providing exceptional customer service, and navigating them to the correct place

Requirements

To be great in this role you’ll...

Have at least 1+ year of experience in a customer-facing role (sales experience isn’t essential but nice to have)
Have a genuine interest in building relationships and want to make sure users get the best experience and the right solution
Be result-driven and always want to go above and beyond KPI's
Excellent verbal and written communication skills, with a persuasive and confident approach
Self-motivated with a proactive attitude and a strong desire to learn and grow in a sales career
Have the ability to work independently and manage multiple priorities in a fast-paced environment
Bonus points if you have additional experience in customer-facing roles

Benefits

Company Perks

Yearly pay rises to show our gratitude for your commitment (not performance/promotion related)
Competitive Base Salary (Depending on experience level)
Share options in the company, so you share in our growth
All paid for quarterly company away days and parties
Team lunches in our beautiful central London office every Friday
Hybrid role working 2 days a week in Holborn
Ongoing mentoring and coaching support to help you achieve your personal and career goal
25 days leave plus bank holidays
Great Commission Scheme: We offer a commission scheme that rewards our sales team for their hard work and success.

If you're passionate about renewable energy and making a difference in the world, we encourage you to apply for this exciting opportunity. We look forward to hearing from you!

MakeMyHouseGreen & Switchd

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Sales Operations Associate