COMPETITION #MLL189/25-26-E

Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Reporting to the Director, Technology Planning and Architecture, the Program Manager, ITS Business Operations is responsible for all business and administrative planning regarding operations management for the Information Technology Services division. This includes but not limited to annual business planning, budgeting and financial management, business cases, talent management, and human resource planning.

Responsibilities

Manage the development and implementation of departmental finance and budget management, business cases, and resource management within ITS business operations.
Lead and guide the development and evaluations of the annual and multi-year ITS resourcing plan.
Lead the development of ITS annual business plan.
Assist in the development, implementation, and ongoing management of a comprehensive, multi-year information technology planning program for MBLL.
Manage the implementation of strategic, tactical, and operational plans, program elements, goals and objectives, and priorities for the component units of the section. Ensure that the ITS Business Operation teams’ work is aligned with these plans and advance the long term ITS strategic plan.
Define key goals, objectives, and metrics for the ITS Business Operations area.
Manage the implementation of strategic actions to sustain a climate of achievement and efficiency in the workplace. Identify the implications of strategic organizational direction to ITS business operations. (People, Process and Finance)
Participate in the promotion of strategic relationships between internal IT resources and external entities (e.g., external IT service providers, regulatory agencies, etc.).
Develop business continuity plan for the ITS Business Operations area.
Lead and manage the ITS’ Divisions’ budget and financial development, monitoring and reporting.
Work with other ITS leaders in developing business cases and cost/benefit analysis for IT spending and initiatives.
Lead the planning, development, and implementation of ITS Business Operations’ policies and procedures that ensures ITS financial contracting, annual planning, business cases and resource management practices are aligned with MBLL policies, and financial practices. Ensure that these policies and procedures are adhered to within and outside the department.
Oversee and manage the development of annual ITS operating budgets, with inputs from other ITS leaders.
Track and report on progress of all ITS Business plan activities.
Develop and report on ITS department budget to expenses and purchases.
Oversee monthly variance analyses process on all ITS accounts.
Manage and facilitate the resolution of issues within the ITS Business Operations area.
Consult and seek assistance from the Director, Technology Planning and Architecture, other ITS leaders, and other MBLL departments as required.
Conduct periodic process review to ensure continued process improvement of service delivery: budget and financial management, ITS internal administrative processes, etc.
Facilitate division alignment and consistency of human resource management practices in partnership with HR to define and implement workforce strategies and initiatives focused on employee development, culture and retention,
Develop and implement performance indicators and measurement systems/processes, and monitor performance based on indicators for the division.
Measure and report on operational performance of ITS division to the Director, Information Technology and senior management/stakeholders.
Continually assess the processes and outcomes for the division.
Oversee the development, communication, and implementation of cultural and engagement initiatives to improve the capabilities of the ITS teams and increase customer satisfaction.
Encourage others to incorporate continuous improvement as a way of approaching work.
Ensure that ITS division plans are in alignment with risk mitigation issues and business continuity needs. (This could include supporting grievances, collection bargaining)
Ensure that all activities within ITS division are operated in accordance with organizational policies (e.g., administrative, financial, human resources, etc.)
Provide leadership through solid people management practices.
Recruit, supervise, coach, and evaluate the performance of employees.
Ensure that department employees provide excellent customer service.
Provide training, guidance & direction and ensure positive morale, motivation, and development of employees.
Resolve problems, resolve issues, and provide conflict resolution in a sensitive and professional manner.
Determine, where required, staff discipline/corrective action within established policies/related documentation.
Ensure all applicable compliance, regulations, policies, procedures, practices, and Environmental, Social and Governance commitments are understood, supported and adhered to by all employees.
Carry out all required duties and responsibilities of a supervisor of workers, as outlined under provincial safety and health legislation.
Manage the workloads of all internal staff and contracted individuals assigned for supervision.
Establish and maintain positive working relationships with all internal and external stakeholders.
Ensure effective communication and sharing of information, knowledge, and expertise within and outside the division.
Establish communication plans and strategies for the department.
Present information to the Executive Management Committee and other committees when required.
Other related duties as required.

Qualifications

A degree in Business Administration, Commerce IT Management or a related field of study, or a combination of education, certification, and industry experience.
A minimum of three years’ experience in managing the business planning process, running small to medium projects and conducting financial analysis.
A minimum of 5 years supervisory/leadership experience within IT and ideally within a unionized environment.
Experience in long term planning, budgeting, performance monitoring, and the implementation of operational programs.
Demonstrated project management skills.
Demonstrated work experience including a view to efficiency, strong leadership and organizational skills, adoption of best practices, strong initiative and ability as a self-starter, excellent human resource management and labor relations skills, and planning and managing budgets.
Experience and proficiency in Microsoft 365 (Word, Excel, PowerPoint, Teams and Outlook).
Excellent oral and written communication skills, including presentation skills, meeting facilitation, interpersonal skills and demonstrated political acumen.
Experience in building trust and creating excellent working relationships with leadership and staff.
Currency with, and demonstrated conceptual understanding of, leading edge technology options.
Demonstrated ability to develop and communicate organizational plans in alignment with organizational direction and goals.
Demonstrated competency in aligning corporate structure and business systems with organizational values.
The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. These competencies are deemed important for the success of the position and organization.

Secondary Qualifications

Experience in an information technology domain such as business analysis, system analysis, architecture, project management, IT operations, and infrastructure or combination is an asset.
Bilingual French/English language skills are an asset.

**Testing may form part of the screening/selection process. Employment Equity will be a factor in the recruitment process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased.

We thank all interested applicants, however, only those selected for interviews will be contacted.

Salary

$99,923.20 - $134,950.40 Annually

Location

1555 Buffalo Place, Winnipeg

Union

EXEMPT

Manitoba Liquor & Lotteries Corporation

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Program Manager, ITS Business Operations