About us

Mantel is an Australian-owned, IT Professional Services consultancy, focused on emerging technology to help advance our clients by leveraging AI, Digital, Cloud, Data & Security technology. We are a fully AI-enabled technology consultancy and the partner that bridges the gap between blue-sky ambition and practical steps to deliver value. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 6 years in a row!

We hire smart and talented people and get out of their way. As a principle-based organisation, we have a flat structure with no hierarchy. By focusing on our five principles and not getting caught up in red tape, we trust you to get the job done!

Client Experience

Focused on long-standing and trusted relationships, the Client Experience team works closely with clients to truly understand their business needs and wants – in turn bringing the best of Mantel Group’s value propositions to add value above and beyond. From strategic account management to marketing and events to client investment, the Client Experience team is focused on delivering the best possible outcomes for our clients.

About the role

The role suits someone early in their career and plays a key part of our Client Operations team, in a multi-faceted role supporting our business operations across Mantel.

Your day-to-day

PMO function - support set up and efficient running of project financials and project bookings.
Timesheets - ensuring timely and accurate submission timesheets to support financial and client reporting and accuracy.
Project Commercials - analysing project commercials, identifying overspend and underspend on projects and making amendments to budget as needed in collaboration with key stakeholders.
Sales Operations - sales reporting & analysis and supporting sales team in pipeline & account management.
Salesforce Administration - supporting the management & administration of our Salesforce environment (business improvements, administrative tasks and development/planning of new features).
Identifying and implementing operational procedures to make things better and more efficient for our team and clients.
Ensuring maintenance of data integrity including project financials and billings, project bookings, timesheets, sales opportunities, BAU.
Establish relationships within the business, contribute by sharing & educating, collaborating with key stakeholders to achieve operational outcomes.
Use professional judgement while treating colleagues and clients with respect and compassion, and a demonstrated ability to display our Mantel Principles.

What you’ll need to be successful

Experience working in administration or business operations.
A strong sense of curiosity and desire to make things better through continuous process improvement.
Ability to prioritise tasks and projects effectively, communicate those priorities to stakeholders and set expectations accordingly.
Capable of dealing with constraints that are often outside of your control such as last-minute changes, upcoming deadlines and a lack of knowledge to complete a task and perform at a high standard.
Have a high attention to detail and competence in numerical literacy and analysis.
Ability to translate and convey information effectively to a variety of audiences (immediate teams, Leadership teams, etc.) across different mediums.
Strong communication skills are a core part of this role as you will be liaising regularly with people from all facets of our business.

What you can expect from us

We believe in unique experiences for all. Our My Deal program allows you to tailor your yearly plan, with the support of your Leader, to decide on what’s most important to you. That might be extra professional development, extra annual or parental leave, time to work on your side hustle, or something else completely different! One size does not fit all.
You’ll get all the tools you need to hit the ground running including a new phone, laptop & swag.
A true investment in your AI-first career. We are a fully AI-enabled consultancy and provide you with the tools to lead. This includes access to the Mantel AI Gateway, our secure, centralised platform with multiple AI models, plus a dedicated monthly budget and a safe environment to experiment and innovate.
You’ll be genuinely supported by an organisation that cares about not only you but your family as well, Mantel offers Flexible Personal Leave options for those unplanned moments in life.
We support a flexible hybrid approach to working which is guided by our principles; we trust each other to “make good choices” about the best workplace locations for the requirements of the project, role and client. This can change based on our client needs.
Mantel is a certified Family Inclusive Workplace, which means we are committed to improving your wellbeing at work through leading practices on flexible work, parental leave, family care and family wellbeing
We know you won’t have one job for life. At Mantel, we believe in supporting our team to take their career in a direction that aligns with their passions. We have internal opportunities across Cloud, Data, Security and Digital.
Our elite partnerships are a direct result of our deep platform mastery. For you, this means you'll be working alongside teams with the highest levels of technical expertise and tackling the most complex, high-profile projects on the market. Check out our partner awards and recognitions here.

Click ‘Apply for this job’ to be considered for this role and our Talent team will be in touch.

We value a diverse workplace and strongly encourage people from all backgrounds and minority groups to apply.

Mantel

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