Job Title: Sales Operation Manager
Location: Bandra
Company: EasyCozy
Experience Required: 4 to 7 Years
Industry: Retail (Mobile/Consumer Electronics)

About the Role:

We are seeking a highly motivated and experienced Sales Operation Manager to lead and oversee the daily operations of our retail store, with a particular focus on mobile products and accessories. The ideal candidate will bring strong expertise in retail store management, team leadership, and mobile vendor coordination, including in-depth knowledge of the claim redemption process. This role requires a hands-on leader who can optimize store operations, drive revenue growth, manage vendor relations, and ensure a seamless customer experience.

Key Responsibilities:

Retail Store Management:

Supervise the complete retail store operations, ensuring the store runs efficiently and profitably on a day-to-day basis.
Manage inventory levels, ensure product availability, oversee merchandise display, and maintain store cleanliness and compliance.
Implement standard operating procedures (SOPs) and ensure adherence to operational policies and guidelines.

Sales & Performance Management:

Set sales targets and performance goals for the store and sales team; track progress and implement corrective actions as needed.
Analyze sales data, generate performance reports, and provide actionable insights to management.
Conduct regular competitor analysis to align store offerings and promotional strategies.

Team Leadership & Development:

Lead, motivate, and manage a team of sales executives, customer service staff, and support personnel.
Conduct recruitment, onboarding, and training for new store staff.
Monitor employee performance, provide feedback, and conduct appraisals in collaboration with HR.

Vendor Coordination & Claim Redemption:

Manage relationships with mobile vendors and suppliers to ensure timely supply and proper display of products.
Handle end-to-end processes related to claim redemptions, including warranty claims, promotional schemes, damaged goods returns, and incentive tracking.
Coordinate with internal finance and vendor teams to reconcile and close claims efficiently.

Customer Service & Store Experience:

Maintain high standards of customer service through team training and in-person interaction.
Resolve escalated customer complaints and ensure a positive customer experience.
Implement strategies to increase customer footfall and repeat business.

Reporting & Compliance:

Ensure all documentation, billing, and reporting is accurate and up to date.
Monitor store compliance with company policies, legal regulations, and safety procedures.
Prepare and present weekly/monthly performance reports to the senior management team.

Required Qualifications & Skills:

Bachelor’s degree in Business Administration, Retail Management, Sales, or a related field.
4 to 7 years of hands-on experience in retail store management and sales operations, preferably in the mobile or consumer electronics industry.
Proven experience in team management, including hiring, training, and performance evaluation.
Strong understanding of vendor claim redemption, product warranty procedures, and stock return mechanisms.
Excellent interpersonal and communication skills, with the ability to build strong internal and external relationships.
Highly organized with strong analytical and problem-solving abilities.
Proficiency in MS Office (Excel, Word, PowerPoint) and retail POS systems.

Job Details:

Working Days: [Insert Working Days – Monday to Friday ] [ 1st and 3rd Saturday Work from Home]
Working Hours: [Insert Timings – e.g., 10:00 AM to 7:00 PM]
Location: [ Bandra]

Benefits:

Competitive salary and performance-based incentives.
Health insurance and other employee benefits.
Paid time off and holidays.
Opportunities for professional development and career advancement.

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Schedule:

Morning shift

Ability to commute/relocate:

Bandra, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

Team management: 4 years (Preferred)

Work Location: In person

Maple Digital Technology International Pvt Ltd

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