Boise, Idaho |

Full Time

The Position: Sales Operations Director

About the Teff Company: We are a farm-to-fork food manufacturer specializing in the growing and processing of teff, an ancient grain best known as the primary ingredient of injera, the staple in Ethiopian and Eritrean cuisine. Our primary customer base includes store owners and restauranteurs supplying injera or teff for purposes of making injera, and we are continuing to explore different applications for this tasty, nutritious, and versatile ancient grain. You’ll be joining a family-owned company working to deliver high quality teff and teff-based products to consumers and manufacturers in the United States.

Position Summary: The Sales Operations Director is a full-time position responsible for overseeing the planning, execution, and evaluation of the activities of the Sales Department. This will entail collaboration within the Sales Team and across departments ensuring the sales strategy is in alignment with both business objectives and customer needs.

Who You Are: You are someone who understands the natural foods industry landscape, including gluten-free and/or ancient grain products. You are proactive, creative, organized, analytical, customer-oriented, an effective manager, excellent communicator, team player and passionate about good food.

Key Roles and Responsibilities:

• Develop and implement teff sales strategy, in collaboration with Sales and Marketing Teams, and in alignment with company objectives

• Manage Sales and Customer Service Team, providing guidance and tools for their success

• Analyze sales data and metrics to identify trends, opportunities, and areas for improvement

• Design, refine and implement sales processes, policies, and systems

• Manage pricing and supply allocation, to optimize sales growth, customer retention and profitability across strategic market segments

• Collaborate with IT to pursue further integration and refinement of processes within CRM

• Develop and monitor CRM dashboards and reports, using insights to drive efficiency and process improvements

• Create and maintain sales forecasts, used for both sales activities and to inform supply chain decisions

• Collaborate with Marketing Team to ensure alignment in activities and strategy

• Resolve sales-related issues and escalations

• Provide sales and customer service training, coaching, and support, as needed, to ensure consistent customer experience

• Perform other related duties, as agreed

Skills and Experience:

• Bachelor’s degree in business, marketing, accounting or a related field, MBA preferred

• 7+ years’ experience in sales and sales operations; preferred emphasis in food industry

• Demonstrated leadership/team management skills

• Demonstrated ability to design, implement and adapt sales processes

• Strong analytical skills with the ability to translate data into actionable insights.

• Effective communicator, adept at customer relationship management and negotiation

• Strong organizational skills and attention to detail

• Entrepreneurial mindset, creative problem solving and analytical skills

• Ability to work independently or collaboratively, as required, to complete projects and initiatives

• Willing and able to adapt and flex to frequently changing internal and external environments

• Self-motivated, curious, and comfortable with ambiguity typical of a small, growing company

• Advanced experience with CRM tools, preferably NetSuite

Job Location: Boise, ID

Position Type: Full Time, exempt

Required to Relocate: Yes

Required to Travel: Yes, up to 10%

Preferred Experience: 7+ years

Reports To: Executive Director

Maskal Teff

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Sales Operations Director