Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Job Title

Sales Operations Integration Manager - Dynamic Yield Overview
The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, Dynamic Yield personalization, business Test & Learn experimentation, and data-driven information and risk management services. Main client verticals include Retail & Commerce, Financial Institutions, and Government.

Role
The Sales Operations Integration Manager will lead strategic and tactical projects to migrate Dynamic Yield’s sales, customer success and revenue operations technology stack to Mastercard systems, and contribute to ongoing sales and revenue operations needs for the Dynamic Yield business. The ideal candidate is an experienced Salesforce administrator with prior experience managing a sales operations function and supporting technology. The position demands excellence in project management, communication, and cross-functional collaboration.

Map sales and revenue business processes from marketing to billing (and everything in between), what occurs, why, who, and the tools involved
Analysis vs. Mastercard process / tool stack to determine what the migration needs to look like, key dependencies, which tools to on-board, and how the RACI might change for specific processes
Detailed planning for SFDC migration, including data mapping, field mapping and writing relevant ALM user stories
Lead planning / execution of the migration, new technology onboarding, training, enablement, communications in collaboration with D&S Insights &E, Mastercard Technology, and other cross-functional partners
Responsible for sales pipeline reporting to D&S supporting “manual” integration with existing business/finance reporting in Tableau
Perform certain operational support tasks related to DY system records that drive sales, billing and revenue recognition and plan automation roadmap where possible
Support investigation and resolution of DY issues, concerns, and general requests for sales tech stack
Conduct periodic Quality Control checks and Data Audits
Perform other operational tasks as required to support DY sales, customer success and revenue operations functions

All About You

BS/BA degree or combination of experience and formal education
Experience with Sales Operations and seller enablement
Demonstrates ability to lead projects related to CRM, ERP and other sales enablement operational systems (Oracle, Salesforce.com, Financial Force PSA, Outreach, Seismic, etc.)
Demonstrates strong knowledge of customer service standards, processes and tools
Experience leading/contributing to the delivery of accurate and timely resolutions to inquires
Strong verbal and written communication skills
Keen analytical and proven problem solving skills
Proven team player with excellent interpersonal skills
Demonstrated track-record of project leadership in a cross-functional / matrixed environment
Detailed driven and results oriented
Ability to work independently and maintain confidentiality

In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

NYC Salary Range: $120,000 - $186,000

Mastercard

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Sales Operations Integration Manager - Dynamic Yield