Location:

Calgary, Alberta – Hybrid (3 days/week in office)

Company:

Mattamy Homes (Canada)

Department:

Sales

Employment Type:

Full-Time

Reports to:

VP, Sales Operations

Who We Are

Mattamy Homes is the largest privately owned homebuilder in North America, with 40-plus years of history across the United States and Canada. Every year, Mattamy helps more than 8,000 families realize their dream of home ownership. In Canada, our communities stretch across the Greater Toronto Area, as well as in Ottawa, Calgary and Edmonton.

What We Offer

As the Regional Manager, Sales Operations, you will work directly with the VP, Sales Operations, to drive the development and execution of the Calgary and area sales strategy, including, sales operations, market research, team engagement, and other special projects.

Responsibilities

Sales Operations

Lead the implementation and standardization of the sales policies and procedures for the Division and continuously refine, improve, and adapt as necessary.
Oversee Alberta’s CRM implementation and ensure system set up prior to sales launch. Identify opportunity for improvements and work with Enterprise services to improve.
Create and implement standard reporting systems as in relation to sales, traffic and conversions, recessions, AVID surveys etc.
Continually review and improve various sales tools, processes, and infrastructure systems—both to enable planned growth as well as to identify deficiencies and potential opportunities—and then develop and deploy improvements in collaboration with relevant stakeholders.
Support Sales and Customer Care with customer escalations.
Assist in Mattamy’s on-going digital sales transformation, using a growing variety of digital means and methods to interact with customers in a contemporary manner.

Work towards building strong and productive relationships with internal and external brokers and ensuring that Mattamy is seen as the leading and preferred new home brand.
Contribute “big picture” thinking to overall broker engagement and communication strategy.
Develop increasing loyalty with realtor partners, agent retention, and the lifetime value of the agent.
Provide strategic and thoughtful recommendations to the Product Development team where any model or option gaps exist.

Sales Management

Work with sales administration to ensure that processes are consistently adhered to from purchase to closing.
Handle escalated homeowner questions and concerns regarding the sales process.
Manage spec home selection, listing and tracking process.
Ensure the sales team is trained to effectively communicate intended offerings and their superior features relative to the competition.
Interview and onboard new sales team members.
Track and monitor performance against sales targets, provide recommendations to larger sales and marketing team when targets aren’t being met or exceeded.
Create and coach standard sales journey to improve conversion rate and to ensure optimal customer experience throughout the sales process.
Ensure sales offices are maintained and upholding the Mattamy brand.
Attend and assist at all sales openings.

Liaise with various departments and stakeholders to ensure that closing challenges are addressed as required.

What You Bring

A bachelors’ degree, preferably in Business or related field an asset.
3-5 years of residential sales experience; including sales leadership of a portfolio of projects.
Must have proven experience in leading, building, inspiring and developing a team of high performing sales professionals, either with a new home builder or a brokerage.
Must have experience ensuring sales team meets deadlines, maintain standards, and exceeds targets and expectations.
Customer-first focus: real empathy for our homeowners and other building users; ensuring decisions are viewed through the perspective of the homeowner/user; and a willingness to advocate for the homeowner/user in complex decisions.
Must be an organized and motivated leader with excellent interpersonal and communication skills.
Thrives in a fast-paced environment of multi-tasking, recognizing deadlines and prioritizing workloads.
Ability to think critically, strategically, and creatively to leverage best practices and enable solutions that lead to action.
Must have access to a vehicle as this role will require visits to sales offices/sites from time to time
Must have flexibility to work evenings/weekends on occasion

Health & Safety

We are doing our part to safeguard your health and taking extra steps to reduce the spread of COVID-19. All work sites and premises will allow for required physical distancing requirements, and new routines and resources such as hand sanitizer, antiseptic wipes, masks, or other protective equipment.

Vaccination is the single best protection against COVID-19 for us as individuals and our communities and is vital to maintaining our commitment to health and safety. The successful applicant will be required, as a condition of employment with Mattamy, to provide Mattamy with proof that they have received the full series of a COVID-19 vaccine (or combination of vaccines) authorized by Health Canada, subject to accommodations required under applicable human rights legislation.

Why Mattamy

Be Yourself. We want it that way!At Mattamy, we’re passionate about creating and promoting a diverse and inclusive environment where everyone can do their best work. Diversity and inclusion are important aspects of the work we do to support our homebuyers, colleagues and communities. We offer a workplace that allows our employees to experience exciting possibilities in their career including continuous learning, opportunity for growth, competitive compensation and a comprehensive benefits package.

When you’re part of the Mattamy family, your day to day work has an incredible impact. What we do takes teamwork, and everyone pulls together to give our very best. With a focus on continued growth and industry leadership, exciting career possibilities are waiting for you at Mattamy. Based on the culture we pride ourselves on, we’ve been recognized with external awards as well. Some of our most recent recognition includes:

Canada’s Best Managed Companies
(2022, 2021 & 2020)

Canada’s Top 100 Employers
(2020 & 2019)

Greater Toronto’s Top Employers
(2022, 2021, 2020 & 2019)

Canada’s Most Admired Corporate Cultures
(2021 & 2017)

We have big plans for our business and our team. Be part of our ambitious future!

Mattamy Homes is committed to providing accommodation for people with disabilities. If you require accommodation through any aspects of the selection process, please notify us on your application and we will work with you to meet your needs.

Qualified applicants will be contacted directly by the Talent Acquisition team.

Mattamy Homes

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Regional Manager, Sales Operations