Job Title: Sr. Manager, Business Operations

Reports to: Chief Operating Officer (COO)

Location: Atlanta, GA or remote

About Maxio:

Maxio is a PE-backed software business that helps B2B SaaS companies unlock their next stage of growth. We are committed to redefining how CFOs and CEOs run their businesses, raise money, and manage investors.

Our billing & financial operations platform is designed to meet the unique challenges of B2B SaaS companies, including complex billing, subscription management, revenue, and expense recognition. The platform also provides investor-grade SaaS operating metrics and analytics that help executives run their companies more effectively & raise money more efficiently.

Today, Maxio serves over 2,000 customers and processes more than $17B in revenue for those customers.

About the Role:

The Sr. Manager, Business Operations will be the strategic command center for our company's operational ecosystem. This role focuses on the overarching health and efficiency of internal systems, processes, and data, acting as the architect of our company's infrastructure to ensure all departments are connected by well-designed processes and reliable data.

Key Responsibilities:

System Governance:
- Own core cross-functional systems (e.g., CRM, ERP, Billing Engine, and other cross-functional business platforms).
- Manage vendor relationships.
- Responsible for the integrity and long-term roadmap of these systems.
Business Intelligence (BI):
- Serve as the gatekeeper of the company's data.
- Build and maintain foundational data models.
- Enable functional leaders to self-serve in creating their own reports, dashboards, and integrations.
Process Harmonization & Documentation:
- Eliminate duplicated efforts and misaligned processes across departments.
- Ensure seamless and efficient workflows between Sales, Marketing, Support, Finance, and other teams.
- Establish the framework and mechanisms for cross-functional process documentation.
Collaboration with Departmental Operations:
- Partner with Sales Operations, Marketing Operations, and Revenue FP&A to ensure system alignment, data accuracy, and optimized cross-functional workflows.
- Collaborate on defining and building departmental-specific dashboards and reports using centralized BI data models.
- Work with departmental ops teams on change management when new processes or tools are introduced, ensuring proper integration into core systems and intact cross-functional data flows.
- Ensure clean and accurate data is passed to the centralized BI platform from various departmental systems.
- “Pinch hit” when needed, providing Sales Ops, Marketing Ops, or FP&A support when extra capacity is needed.

Qualifications:

5+ years of experience in Business Operations or a similar strategic operational role.
Proven experience owning and managing core cross-functional business systems (CRM, ERP, Billing Engine).
Strong understanding of business intelligence principles and data modeling.
Demonstrated ability to harmonize and document complex cross-functional processes.
Excellent collaboration and communication skills, with the ability to work effectively with diverse teams including Sales, Marketing, Finance, and IT.
Strong analytical and problem-solving abilities.
Experience in driving process improvements and change management initiatives.

Maxio Benefits & Perks

Health, dental, and vision insurance plans.
Medical and dependent care flexible spending accounts.
Paid monthly mental healthcare access with Headspace.
Open PTO – because making time for life is important!
13 paid standard holidays each year, including a company-wide Winter Break.
401(k) savings plan with company match!
MacBook laptop.
Paid parental leave.
A collaborative, entrepreneurial learning environment with a proven playbook.

Maxio is committed to providing all team members a truly unique experience with opportunities for professional development and involvement in multiple dimensions of running and growing our business.

Our commitment to Diversity, Equity, and Inclusion: we are committed to an environment that promotes equality, diversity, and inclusion. It's important to us that you bring your true self to work every day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise

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Maxio

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Sr. Manager, Business Operations