This is a remote position based in the continental United States

Are you ready to be a part of a dynamic team dedicated to making a meaningful impact on families' lives across the United States and the Caribbean?

Join Our Team as a Sales Operations Analyst at MASA! From day-to-day management to planning and operationalizing group benefits growth and projections, your contributions will directly impact our ability to serve our members.

About Us
Masa has been a leader in emergency medical transportation insurance since 1974. We're not just a company – we're a close-knit team dedicated to "Protecting families with compassion when others don't." Our professional yet friendly company culture fosters collaboration, innovation, and a clear mission that resonates through every role as we support our expanding base of 2+ million members across the United States and the Caribbean. Learn more at https://www.masamts.com

What You Will Do
Reporting to the Director of Sales Operations in our Group Benefits Division, you'll play a pivotal role in supporting all aspects of B2B sales operations, supporting:

Sales Operations Analytics

Analyze metrics and data to drive continued sales team growth.
Develop comprehensive business pipeline and predictions reporting.
Collaborate with sales leadership to ensure accurate reporting and forecasting.

CRM Management & Training

Oversee CRM performance and engagement across the team.
Design and implement improved features and workflows.
Create training materials and guides for the sales team.

Sales Operations Projects and Management

Support execution of business strategy through project management.
Proactively identify areas for operational improvement and recommend solutions.
Serve as a resource for the sales team, addressing inquiries and resolving issues.

Meeting and Presentation

Utilize Microsoft suite of tools to create professional presentations.
Communicate updates and changes to our growing business internally and externally.

Documentation Management

Manage and maintain process documents within our internal system.
Ensure organization and communication of procedures to the sales team.

What We Need From You
We're seeking a motivated individual with strong problem-solving skills who thrives in a high-energy, fast-paced environment. Specific qualifications include:

2+ years of work experience in Sales Operations.
Excellent communication skills – both verbal and written.
Strong problem-solving abilities and analytical skills.
Exceptional organization and time-management skills.
Proficiency in Word, Excel, PowerPoint, JIRA, and Outlook.

It would be a plus if you have:

Hands-on experience with Power BI or similar analytics tools.
Worked in the Healthcare Benefits industry.
An understanding of data analysis programming languages like Python and R.

What We Will Provide You

A fully remote work environment from anywhere in the continental United States.
Competitive base salary, bonuses, and comprehensive employee benefits programs.
A professional and friendly company culture that supports a clear mission: "Protecting families with compassion when others don’t."
An opportunity to unleash your expertise and create a lasting impact on our journey of growth and success!

NOTE: Any pay range listed for this position is an estimate by the job board and may not reflect the actual compensation.

#corp

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: Remote

Medical Air Services Association, Inc

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Sales Operations Analyst