Founded in 2006, MRN is an innovative, market-leading Clinical Trial Support Organization in the field of international community focused clinical trial delivery. From inception we have delivered novel solutions using our specialized expertise and creative approaches.

As a result of our continued success, are now looking for an experienced Sales Operations Manager to join our team!

About the role…

As the Sales Operations Manager, you will be a specialist within Salesforce (or other related CRM’s) to enable you to support Sales Management, Marketing and Commercial Development in the development and implementation of effective systems, process, and analysis to drive sales growth. In this newly created role, you will provide analytical, operational and program support to the Commercial Development Group working closely with all stakeholders.

Key responsibilities include:

Developing, maintaining, and reporting Key Performance Indicators (KPIs) related to Sales and Commercial Development
Provide ongoing CRM support and training for a Global Sales Team
Working with Analytics and Insights, and Sales Management to assess win/loss information, competitive intelligence, and customer segmentation.
Responsibility for overseeing the Commercial Development elements of MRN’s Customer Relationship Management (CRM) system, looking for opportunities for improvement and working closely with internal SalesForce development team to implement change
Standardizing, and improving (as applicable) monthly reporting and timely distribution of reports to Sales Management and Executive Management Team
Management of the sales forecast and targeting process in close collaboration with Sales Management and Finance
Collaborating with Sales & Marketing Management globally on a variety of projects and initiatives to improve Sales, Customer Support and internal processes.
Responsibility for quarterly Sales commission and bonus reporting

Skills, Experience, and Qualifications…

We are looking for an individual who has exceptional analytical and problem-solving skills and is comfortable interacting with all levels, including Executive Management, Sales, Marketing and Finance. You will have a proven ability to juggle and prioritize multiple tasks, be able to work productively in a team-oriented environment and be comfortable with supporting a rapidly growing and changing organization.

Essential competencies for the Sales Operations Manager include…

Professional experience in Management Consulting, Sales Strategy, Sales Operations, or Finance (essential)
Salesforce-CRM (or other experience) with in-depth knowledge and practical experience of best practices utilising custom report types, formulas, dynamic dashboards, lead and opportunity management (essential)
Ability to manage by influence and drive stakeholder alignment
Strong Sales, Operational & CRM background.
Demonstrated strategic thinking & ability to operate independently, to take initiative, be resourceful and exercise astute business judgement to drive performance

Where: Milton Keynes (Hybrid/Remote working available)

Contract type: This is a full-time, permanent position

MRN is proud to be an equal opportunities employer

We are an equal opportunity employer who values diversity. Our aim is to work simultaneously to promote a more inclusive and safer environment for everyone, which attracts all candidates and portrays our commitment to celebrate and promote diversity.

Data Protection – Your Rights

Should you apply for a job opportunity at the MRN, we wish to inform you that it is our intention to retain the personal data provided by you for up to 2 years from the date it is received, at which point you will be asked to provide new consent. If you have any questions or concerns regarding our processes and how your personal data will be stored, please contact us for further reassurance.

DBS Disclosure

DBS Disclosure may be requested in the event of being offered the position. Having a criminal record will not necessarily prevent you from working with us. This will depend on the nature of the position and the circumstances and background of the offence(s).

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Sales Operations Manager