BEFORE YOU APPLY

Please apply only if you meet ALL of the following mandatory requirements:

Previous experience working for a wine agency.
Proficiency in QuickBooks and Citrix.
Ability to reliably commute to our Port Credit office within 30 minutes and work on-site Monday through Friday.
3–5 years of experience in order processing, sales support, customer service, or administration.
Valid Ontario driver's licence and access to a reliable personal vehicle.
Ability to safely lift and carry up to 40 lbs.
You enjoy working where flexibility, teamwork, accountability, and exceptional attention to detail are essential.

Applications that do not meet these minimum qualifications will not be considered.

About Medovino

Medovino is a premium wine agency representing wineries from around the world. We supply, restaurants, hotels, and private clients throughout Ontario, BC and Alberta.

We are a collaborative team where everyone contributes beyond their primary responsibilities to ensure exceptional customer service. If you're looking for a role where your work makes a meaningful impact every day, we'd love to hear from you.

Position Summary

The Sales Support & Operations Coordinator is responsible for the accurate processing of customer orders while providing administrative and operational support to the sales team. This role serves as the primary liaison between customers, suppliers, the LCBO, logistics providers, and internal staff to ensure orders are processed accurately and delivered on time.

Accuracy is critical. The successful candidate will be organized, proactive, dependable, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

Order Processing

Process customer orders received by email, phone, and sales representatives.
Verify pricing, inventory, vintages, allocations, shipping instructions, and customer information.
Prepare invoices, credit notes, packing slips, and shipping documentation.
Monitor orders from receipt through delivery and resolve discrepancies promptly.

Customer & Sales Support

Respond to customer inquiries regarding products, pricing, inventory, deliveries, and order status.
Support the sales team with pricing, product information, inventory availability, quotations, reports, and customer communications.
Coordinate product samples and promotional materials.

Inventory, Logistics & Administration

Monitor stock levels and communicate inventory shortages.
Coordinate deliveries with courier partners.
Track shipments and resolve delivery issues.
Process credits, returns, and customer account adjustments.
Support product releases, allocations, supplier communications, and other operational projects.

What We're Looking For

Success in this role requires exceptional attention to detail, strong organizational skills, and the ability to consistently follow established procedures. Even minor errors can affect customer satisfaction, inventory, invoicing, and deliveries.

The ideal candidate:

Takes pride in producing accurate, high-quality work.
Enjoys working in a structured, process-driven environment.
Is proactive, dependable, and accountable.
Can manage multiple priorities while meeting deadlines.
Communicates professionally with customers, suppliers, and colleagues.
Enjoys solving problems and finding solutions.

Pay: $50,000.00-$60,000.00 per year

Application question(s):

Have you worked for an alcohol beverage company or wine agency

Work Location: In person

Medovino Imports - Wine Agency

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