About Megaport

Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We’re a lean, high-achieving team made up of over 250 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

Our Team Culture

Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.

The Role

This individual will work closely with the Chief Strategy Officer (CSO), Senior Director of Global Sales Operations, sales leadership teams, and other business functions. The role will include daily operations of order management, processing information requests from Sales and other departments, and ensuring quality of data in CRM and other systems. The Order Operations Specialist function works closely with stakeholders across the company to ensure business growth and success.

What you'll be doing

- Conduct research and offer strategic insights to Sales teams, enabling a proactive approach to effectively manage customer pricing scenarios.
- Evaluate and propose enhancements for custom pricing scenarios by updating record visibility throughout the entire lifecycle of ordering data.
- Support data-focused projects that improve the efficiency of customer-facing purchase processes.
- Coordinate inter-departmental tasks within Sales Operations, bridging process gaps and serving as the primary liaison for effective engagement between Sales Operations and other decision-making departments.
- Collaborate with Customer Success as the main point of contact within Sales Operations for the internal oversight of service orders and the maintenance of Manual Service Order records.
- Oversee successful execution throughout the lifecycle of the Manual Order Process, including necessary documentation to facilitate adaptability to future changes.
- Maintain the Manual Service Order repository to ensure data integrity and visibility across systems, facilitating departmental access to relevant information.
- Provide weekly order-related reporting to management and as requested by Sales teams.
- Enhance CRM hygiene by upholding best practices, ensuring alignment across regions, and implementing comprehensive documentation, guided by reports.
- Provide periodical support and backup of administrative activities within Sales Operations and systems.
- Investigate system and data issues and quickly act on solutions.
- Learn and maintain in-depth knowledge of our products, solutions, and operational systems

What we are looking for

- 3+ years’ experience in an operationally-related role
- Bachelor’s degree in Business, Administration, or similar
- Background in as-a-service business, networking or cloud computing business preferred
- Attention to detail under tight deadlines
- Critical-thinker; the ability to grasp complex problems, develop innovative strategies and execute
- Exceptional communications skills; ability to present complex concepts in a clear and concise manner
- Ability to work cross-functionally and build relationships at all levels of the organization
- Excellent time management, organizational, and communication skills
- Proven ability to be flexible and adaptable in a fast-paced, dynamic environment
- Comfort working with multiple teams and colleagues from various management levels
- Experience with Salesforce, Administrator certification a plus

**Please note that as per the Fair Labor Standard Act this role is classified as exempt under Administration Exemption**

What We Offer

Competitive Compensation Packages
Flexible working environments
Birthday Leave
Generous study and training program + 5 days paid study leave
Additional Leave via Purchased Annual Leave Scheme
Health and Wellness Program

If you have any questions, please reach out to Megaport's Talent Acquisition Team at Careers@megaport.com

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team careers@megaport.com directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

Megaport

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