This is an exciting opportunity to join us at Meliora Medical.

As the UK’s leading medical services provider for schools, sports clubs and universities – alongside running a central London clinic at 48 Wimpole Street and being a partner in the Centre for Youth Sports Medicine – we are the adolescent health experts. We're on the lookout for exceptional talent to join our team and help us to continue our growth.

Role: Sales Operations Manager

Salary: £38,000 per annum (full-time)

Reports to: Head of Business Development & Client Relations

Location: Hybrid - 2-3 days office

Meliora is seeking a proactive and organised sales operations manager to support the growth of our services and strengthen engagement with clients, schools, partners, and the wider community. This role plays a key part in driving business development by managing the front end of the sales pipeline, coordinating marketing activity, supporting events, and ensuring clear communication across all channels.

Role Summary

You will support business growth by managing leads, maintaining the CRM, designing and delivering marketing campaigns, coordinating events, and producing communications that showcase Meliora’s services and innovations. This is a varied role that combines organisation, creativity, and communication, offering excellent exposure across the business.

Key Responsibilities

Sales Support & Lead Management

Manage and maintain the HubSpot CRM, ensuring all contact records, deals, and pipeline data are accurate.
Develop, coordinate, and deploy email campaigns and marketing sequences, including content creation, scheduling, and performance tracking.
Respond promptly to expressions of interest, qualify incoming leads, and schedule meetings to progress prospects efficiently.
Assist in preparing proposals, presentations, and follow-up communications for prospective clients.

Reporting & Insights

Produce regular reports on sales pipeline activity, social media performance, and campaign outcomes.
Provide insights and recommendations to strengthen engagement, improve conversion, and increase brand visibility.

Documentation & Client Support

Contribute to the creation and maintenance of onboarding packs, FAQs, and other client-facing documentation across all services.
Ensure all materials are stored correctly across internal systems.
Work with the Client Relations team to simplify onboarding processes and enhance client communication.

Marketing & Communications

Manage social media channels by planning, posting, and reporting on activity.
Produce blogs, updates, and marketing materials that highlight Meliora’s services, innovations, and key initiatives.
Work closely with internal teams to ensure brand consistency across all communications and materials.
Support the planning and execution of events and conferences, including school and rugby festivals.
Oversee the design, production, and delivery of banners, signage, and promotional collateral to ensure polished, consistent presentation at all events.

Ideal Candidate

Highly organised, proactive, and comfortable managing multiple workstreams.
Strong written and verbal communication skills, with keen attention to detail.
Experience with CRM systems (HubSpot preferred) and basic marketing tools.
Creative, curious, and able to bring fresh ideas to campaigns and communications.
Confident in producing content and supporting events.
Comfortable working across departments and engaging with clients.

How to Apply

To apply, please send your CV and a short cover letter outlining your relevant experience and why you’re excited about this role to punam.vadgama@melioramedicalgroup.co.uk, or apply directly via LinkedIn.

Meliora Medical (formerly Return2Play)

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Sales Operations Manager