TasksAbout Us
Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values: 'PRIDE = Passion, Respect, Integrity, Discipline, and Execution'. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

MBUSA requires all new employees to present proof they are fully vaccinated against COVID-19 when they start work. Currently, “fully vaccinated” is defined as someone that has received both doses of the Pfizer/Moderna COVID-19 vaccines or one dose of the Johnson & Johnson COVID-19 vaccine. Individuals with a valid medical/religious reason preventing them from taking the vaccine may request an accommodation.

Job Overview

Serves as a business consultant to MB dealers for variable operations issues by measuring and ensuring achievement of key performance indicators (KPIs). Monitors dealership compliance with MBUSA policies and procedures; drives dealer performance and acts as a bridge between dealer and home office with an increased focus on customer experience.

Collaborates closely with Aftersales Operations and Network Development teams in relevant segments; regularly updates MBUSA home office teams on opportunities and learnings from the field; maintains relationships with dealership management and external vendors.

Responsibilities

- Dealer counseling (xx%): Counsel dealer to maximize vehicle sales, enhance dealer financial viability, support dealer in executing sales improvement plans
- Performance management (xx%): Visit dealers every month/quarter (based on segment/need) to drive performance uplift
- Dealer Development/Training (xx%): Achieve market performance targets by coordinating efforts with Sales Performance Managers and the Network development teams; provide/assist with dealer training in line with North Star plan
- MBUSA Training (xx%): Complete MBUSA required trainings; Provide training and onboarding guidance for sales team as needed
- Operational issue resolution (xx%): Assist dealer in solving tactical issues (incl. vehicle allocation, new car launch, inventory-related issues).
- Process development (xx%): Assist Network Development teams to develop business plan for targeted dealer to drive sales revenue
- Tactical team collaboration (xx%): Onboard tactical team to targeted dealers for performance improvement; ensure tactical team hand-over plan is feasible; sustain improved processes with dealer
- Sales metrics: percentage new program initiatives onboarded with assigned dealers, NV Sales, dealer sales effectiveness score, 5 Start experience, registration effectiveness
- EV metrics: EV sales, sales through digital channelQualificationsQualifications

Education
- Bachelor’s Degree with an emphasis in
- Comprehensive knowledge of automotive retail processes & procedures and experienced in interaction with retail ownership and management
- Automotive retail education (or equivalent experience) is beneficial
- THIS POSITION IS BASED OUT OF ATLANTA, GA.

Experience
- Must have10 years of experience

Skills
- Industry capabilities: Passion and knowledge in automobile and automobile end customers; deep understanding of automobile retail
- MBUSA specialized skills: Proficient in explaining business model to dealers; proficient in EV and ongoing development; proven record at driving MBUSA dealer sales performance
- Digital skills: Sensitive to data, can analyze data to derive action for dealers, experienced at digital retailing and digital customer journey
- Strong planning and organizational skills – able to breakdown complexity into digestible and communicable parts
- Willingness to take calculated risks
- Ability to act independently and decisively in areas for which a clear process or guidelines do not exist
- Strong communication and presentation skills (verbal as well as written)
- Experience with market research sources, data analysis techniques and methodologies from various research tools/organizations
- An eye for details

Additional Information

- Knowledge/awareness of federal & state Franchise laws a plus
- Ability to understand data science concepts and applications for performance management
- Proficient knowledge of retail processes and procedures, incl. New/Pre-owned sales, accessories, service & parts.
Technical - Knowledge of automotive technical information systems and repair/diagnostic procedures

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.

Mercedes-Benz USA, LLC

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