Head of Indirect Sales Operations

Location (Country-County-City) UK-Greater London-London

Job Locations UK-Greater London-London

2025-10682

Employment Type

Full-Time

Offer/Contract Type

No End Date

Location Name

Arbor Building - London

What you'll bring to the team

Head of Indirect Sales Operations

Location: London, Arbor

Hours: 37.5 hours per week

Contract Type: Permanent, salaried

We are recruiting for a Head of Indirect Sales Operations, who will be responsible for the operational support and delivery of the Indirect Sales teams across Merlin, driving operational excellence while maximizing revenue opportunities through a solution-based approach. The Head of Indirect Sales Operations will indirectly manage the 4 regional Sales & Operations Executives supporting the Indirect Sales teams - UK, EU, APAC and North America.

The Head of Indirect Sales Operations will support new business development activities on a global level from new products to partnerships or new attractions, they will ensure best practice and identify new solutions with the relevant tracking and documentation in place to further enhance the activities of the Indirect Sales Team.

As a key partner in new business development and digital trade, the Head of Indirect Sales Operations will collaborate with various departments across Merlin to identify areas for improvement and documentation of process, always ensuring compliance, and driving efficiencies across digital platforms to maximise accurate data capture.

The Head of Indirect Sales Operations will work closely with the Digital & Data teams to continuously improve our use of technology and, having previously worked on the presentation of business cases, you will be well versed in preparing new business cases for system improvements, efficiencies, optimisation and budgetary considerations.

Qualifications & Experience

Must have at least 5 years’ experience working in leisure, entertainment industry
Experience managing a team is essential, ideally a large team
Basic project management skills & experience is advantageous, with a strategic and tactical mindset
Experience working with Admissions / Ticketing Systems and an understanding of a B2B sales environment is preferred
Proficient in Excel, with significant experience analysing and utilising large data sets
An exceptional communicator with the ability to manage and influence stakeholders of all levels, both internal and external
Able to develop and track initiatives and change management in alignment with business cases as necessary

Benefits

40% discount off LEGO® sets and products on the online LEGO Store!

Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
“Enjoy the Ride” Merlin Annual Pass for you and five loved ones!
Staff discount codes for Merlin Annual Passes to gift to loved ones!

Private pension scheme
Life assurance scheme
Employee assistance programme
Access to Perks at Work which 30,000+ national & local employee discounts
Ongoing training & development

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

Competitive

Merlin Entertainments

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HEAD OF INDIRECT SALES OPERATIONS