Customer Success Executive - AirRated

Reporting to: CEO

Location: London

Salary: Competitive

Experience: 2 years+

AirRated Company Vision

AirRated was formally launched in March 2020 and, to date, has won over 10 million sq. ft. of project work in both residential and commercial sectors. Our mission is to set the global benchmark for indoor air quality (IAQ) whilst creating greater awareness and education around the importance of the quality of the environments in which we live and work.

We provide clients with a simple and effective tool for communicating the health of their buildings – the AirScore – and advise on strategies to improve IAQ. The AirScore demonstrates a commitment to healthy, future-proofed buildings which benefit occupant health, wellbeing and productivity.

Job brief

We are seeking a qualified Sales Operations Administrator to join our team. You will provide sales operative administration support to sales representatives and respond to new and existing customer and inbound prospect queries. Our ideal candidate is an organised, driven and diligent individual – ideally with experience of sales administration and operations processes. Being part of our team means you will have a varied, valuable role within the business and we encourage self-starters who are keen to really make the role their own.

Responsibilities

Prepare quotations and customer proposals
Follow up with leads to help the sales team with their day-to-day function
Communicate and organise/escalate issues appropriately including billing, legal and delivery
Manage sales tracking tools and compile sales reports
Support / create and streamline internal processes to ensure optimum performance for the team and our clients
Manage sensor stock inventory
Manage sales tracking tools and compile sales reports
Keep up to date with market trends
Communicate relevant sales updates to our marketing team
Oversee the handover between the sales and operations teams
Provide the sales team with a back-office resource
Stay up to date with any new product launches or developments
Be responsible for multiple tasks at once, prioritising, managing, and delivering in a timely fashion

Attributes

Self starter with strong organisational skills and a growth mindset
Proven track record of building relationships at all levels of an organisation internally and building relationships with clients irrespective of their role / level within their own organisation
Excellent interpersonal, communication, presentation and writing skills and attention to detail and analytical skills
Experience working with renewals / recertification within the healthy building / certification space (not essential but a bonus)
Experience working in a fast-paced and dynamic environment
Exceptional time-management skills and track record for meeting or exceeding deadlines
Possess a desire to optimise processes and ability to see where changes could be made for the benefit of all stakeholders - internal and external
Proficiency in G Suite Programs CRM program (Hubspot), PM software and Microsoft suite.
Team player, happy to go the extra mile for your colleagues

Benefits

25 days annual leave
Competitive compensation
Private medical
Private pension
WFH - 2 days per week

Metrikus

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Sales Operations Administrator - AirRated